Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

October 22, 2023

Always ready to help you with fast replies
Thanks to Abby!

PR-Belts
Denmark
4 months using the app
October 30, 2023

Great support always from everyone! Esther is great, but they're all great :)

Good Grain
United States
2 months using the app
October 9, 2023

easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores.
Thanks to Esther for her fast support !

California Republic Clothes
United States
30 days using the app
July 25, 2023

This is my second store, and I did not hesitate a second in using Avada for my email marketing needs.
The support is fantastic:
- Chat option
-Always available
-No long wait time
-Get a transcript of the conversation sent automatically, so I can refer to it for later use
- Support team is very professional, knowledgeable and efficient (*they just solve, or fix my issues right there and then, and it's always been very quick!)
*Today I dealt with Esther & she was "The Bomb"!

The reasons why I like Avada:
- Clean & sophisticated look
- The free plan has wayyyyyyy more than what new businesses need ( number of contacts, emails, types of forms to collect emails...
- I can do it all on my phone
- The email templates come with template text, so I just have to tweak it and enable!

I like it simple, clean, and easy to implement.

If you want to start a newsletter, set up freebies, send out coupons... you should definitely check them out!

Stay-at-Homeschool Moms Co-op
United States
About 1 month using the app
October 5, 2023

Very good and easy app to use. customer service was very helpful with a small issue that i ran into, kind and frinedly staff

STARZCAPE
United Kingdom
4 months using the app
October 8, 2023

great app and wonderful support!! Sunny helped me verify my shop & they were so quick and kind! Highly recommend :)

Lulu Cutters
United States
5 months using the app
May 5, 2023

I got on the Chat Room because I did not know how Avada works and wanted some more information. Hana popped up and went me through the process and explained to me all the 3 plans available. She was very helpful into seting my account up. I would recommend her to anyone who any kind of help from Avada. Thank you Hana' you are amazing

Dee by DollyConway
United States
9 months using the app
July 26, 2023

Avada Tool been a breakthrough for my store. I'm solo-store owner who does everything including contacting suppliers, customers, SEO, design, social media etc, so every precious minute counts. Avada Automation, and email-Marketing tools is worth every penny. Special shout out to Emily, my tech support, who helped me a few times during technical issues.

Pymbox Store
Canada
4 months using the app
November 21, 2023

Hana solved all of my problems in a matter of seconds!! The best of all. Avada is a very good app for my shop.

Exotic Life
Italy
5 days using the app
October 10, 2023

Hana was very helpful. She was very polite and resourceful and ill definitely recommend the developer due to excellent customer service of their staff

LABELLEVIEBOUTIQUE
Canada
5 months using the app