Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

July 7, 2023

helped us to fix a lot of issue and can send out a marketing email campaign automatically with their workflow feature.
Liz was also super helpful that assisted us to fix our problems :D

elife
Japan
2 months using the app
October 18, 2023

Jasmine did a great job helping me! Thanks for the service!

ClearWave
Belgium
4 months using the app
August 5, 2023

This App is very helpful for marketing purposes and it even has very friendly and supportive team members who are always ready to help, "Emily" helped me out alot regarding my queries. Overall Great experience.

My Store
United Arab Emirates
4 months using the app
April 1, 2024

日本のストアでも使いやすいかなと思います。
テクニカルイシューがありましたが、カスタマーサポートも丁寧で1日で解決してくれました。
サポートのLydiaさんからはいいアドバイスをもらえました。

Make Family
Japan
About 23 hours using the app
November 6, 2023

First try to the app , their support team is very helpful! Hana helped me to set up the email template and increase my mail limit in the free trial! they replied in almost 1 minute!! Thank you guys !

RoniCorn
United Kingdom
About 1 hour using the app
September 20, 2023

Recommended, customer service by the name of Esther was very helpful!

BEILI Official Shop
China
8 months using the app
July 29, 2023

Very good support from Lydia, Avada support team. she guided me to carry out required changes easily to achieve email automation and SMS for my store.

Once thanks for kind support Lydia!

Novel Deal
India
6 months using the app
August 31, 2023

5 STAR AWESOME AVADA..
actually while setting up my store..
i am using avada apps very helpful..
one by one i am setting up one app and install another avada app..
all apps are easy to use..
AVADA support is awesome..
Specially Hana.. She is so polite, intelligent, and fast to resolve all my issues..

THANK YOU SO MUCH AVADA and HANA

GoCart
India
About 1 month using the app
September 19, 2023

I reached out to Hana for assistance and was immensely pleased with the promptness of her responses. Within just a minute or two, she was connected and ready to assist. I inquired about setting up a "Buy X Get Y" coupon system, and although they don't currently have that exact feature, Hana was quick to provide alternatives. I appreciated her suggestions but opted for a text-based solution given my current timeline to launch my store.

One significant highlight was Hana's generous offer of 12,000 free emails per month, which I found to be an excellent value addition. While the exact solution I was looking for wasn't available, Hana's swift, kind, and proactive assistance made my experience a positive one. I'll be sticking with the current app for now, but it's great to know there are support representatives like Hana to assist when needed.

LT Glow
United Kingdom
3 days using the app
April 15, 2024

Hana from the customer service amazing

ouchinishop
France
Over 1 year using the app