Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

May 14, 2023

I recently started using the Avada Email for my online store, and I must say, I am extremely impressed with the level of customer service provided by their team. In particular, Abby has been an incredible support throughout the entire process.

Abby's communication skills are truly outstanding. She efficiently responds to any query or concern with clarity and a helpful attitude, making it a breeze to get the support that I need. In an era where customer service can be lacking, Abby's dedication and professionalism are truly refreshing.

The Avida Email Shopify App itself is a game-changer for my e-commerce store. Their templates and the user-friendly interface and email automation features have saved me valuable time, allowing me to focus on other essential aspects of my business.

If you are looking for an efficient and powerful email marketing tool for your Shopify store, look no further than Avada Email.

KoalaTribe
Singapore
About 1 month using the app
November 28, 2023

Hanna helped me out fixing a issue! She made my day! in 10 minutes she fixed the problem!

God First
Netherlands
36 minutes using the app
July 24, 2023

We have just started using the platform and so far it is intuitive and easy to use. Above all, I would like to highlight the good technical service they have.

kmina.com
Spain
9 months using the app
October 5, 2023

Hana was a pleasure to work with. She was very quick to respond and took care of all the edits I needed. She made my experience very worthwhile! Thank you Hana!!!

Kristina Keurjikian
United States
25 days using the app
July 28, 2023

I've recently had the opportunity to use Avada Email Marketing for my business, and I must say, it's been an exceptional experience. The platform is intuitive, feature-rich, and incredibly efficient, making email marketing a breeze.

One of the standout aspects of my experience with Avada has been the customer support. In particular, I'd like to highlight the superb assistance provided by Esther. Her knowledge, patience, and dedication to customer satisfaction are truly commendable.

Esther was always ready to help, providing clear and concise answers to my queries. Her understanding of the platform and its capabilities helped me navigate through the features with ease, optimising my email marketing strategy effectively.

The support I received from Esther was not just about solving issues; it was a learning experience that has enabled me to use Avada Email Marketing to its full potential. Her commitment to ensuring a great customer experience is a testament to the quality of service Avada provides.

Primary Physical Education Specialist
United Kingdom
16 days using the app
November 6, 2023

First try to the app , their support team is very helpful! Hana helped me to set up the email template and increase my mail limit in the free trial! they replied in almost 1 minute!! Thank you guys !

RoniCorn
United Kingdom
About 1 hour using the app
April 25, 2023

So far, Avada has been really intuitive to use compared to klaviyo. Support has been super helpful as well! I'm looking forward to see how this app compares overall when it comes to delivery for SMS.

Minimo Skin Essentials
United States
2 months using the app
August 24, 2023

Very good and quick help from Lydia. She helped me testing my Email Marketing Workflows and solved an issue for me.

schnullibag
Germany
6 months using the app
March 5, 2024

Great help, Liz is super quick & efficient with her responses, resolved my problem fast!

Skin Stuff
New Zealand
August 25, 2023

Great app so far! Smooth email marketing experience, very customizable, and customer service is great! I had one issue and Hana helped me resolve it in literally under 2 minutes. Definitely recommend.

spacesavingbed
United States
13 days using the app