Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

Edited October 4, 2023

Great Customer Service. Tracy helped me make sure my popups were set up correctly in a timely manner. Abby also later helped me make adjustments to my popups. Service is quick and helpful. Would 100% recommend.

KROWAUDIO
United States
4 days using the app
July 15, 2023

Great app, straight forward with an easy to use interface. Emily was really quick and efficient. It seems like the app is pretty customizable, which is great for me.

Astrade
France
4 months using the app
September 2, 2023

Abby has been an invaluable help in resolving my email sending issue to customers. She displayed impressive expertise and dedication in finding a solution promptly. Her professionalism and knowledge made the entire experience seamless. Thank you, Abby!

Trendyglobal
Norway
About 1 month using the app
October 19, 2023

thank you juliana for your assist , very professional

DishyTrends
United Kingdom
17 days using the app
September 30, 2023

Lydia was so kind and helpful to me. Also solved my problem in second.

MushWalkTerlik
Türkiye
About 1 month using the app
May 23, 2023

Esther helped me to set up this new feature from Avada, she is fantastic member of the app I love to have on my store!

White Canva
Australia
7 months using the app
June 9, 2023

I had a very good experience from Avada with support I needed with integration of the app in my Shopify app. Jasmine provided me with prompt, friendly and professional support. She assisted me with willingness and determination to sort out my issue and did so in a matter of minutes. Thank you Jasmine :-)

4FeetSake Vellies & Bags
South Africa
About 1 month using the app
September 20, 2023

We're just getting started with Avada. So far very impressed. Easy to set up and customise. When help is needed Avada chat support is excellent (thank you Liz)

Kiihtu
United Kingdom
8 days using the app
July 21, 2023

I cannot say enough about the customer service I experienced. Emily, you are a gem! Your promptness, expertise, and kindness when resolving my issue was unparalleled. The exceptional service left me feeling valued and reassured. Hats off to you!

TheWakeShine
France
3 months using the app
Edited April 30, 2023

I am new to Avada, but so far the app is great!. Its simple to use and the fact there is 24/7 support is the best part. Today I was assisted by Prakash. He was very kind, friendly, efficient support help. He addressed all my questions swiftly and efficiently. I am looking forward to working with Avada and the wonderful support team. I am very satisfied.

DivinelyDazzled
United States
2 months using the app