Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

March 7, 2024

Great experience with customer care. Hana was great, she helped me with a few issues. Strongly recommend.

DO WE
Croatia
18 days using the app
March 27, 2024

Sunny helped me out with some issues in setting things up. great help. 5/5

Pikamon
Netherlands
9 days using the app
March 26, 2024

I struggled to get a campaign email done. Hana was amazing in assisting to find the root cause, acting as a steam less integration between me and the technical team. As a new user of Avada, it elevated my experience of the system to a next level and I would strongly recommend it to any of my colleagues.

ZuZanna’s Wellness
South Africa
About 18 hours using the app
January 10, 2024

user friendly inteerface, excellent customer service, I'm using it on my 3rd store and can't complain about a single thing!

Bodymite
United Kingdom
3 months using the app
March 29, 2024

Fast returning and problem solving partnership. Our advisor was Esther and we had prompt replies and fast solutions from her.

Milagron
Türkiye
28 days using the app
March 13, 2024

I'd like to express my gratitude for Emily's exceptional assistance as an Avada team member. Her patience, kindness, and willingness to help others are truly appreciated.

Thank you, Emily, for your outstanding support.

Warm regards,

Buybuy
Portugal
2 months using the app
April 17, 2024

Thanks Tiana for the quick and kind solution support :)

sertexhome
Türkiye
12 days using the app
March 12, 2024

Excellent app. Thank you so much HANA for your support.

Dihamutim
United Kingdom
About 2 months using the app
February 21, 2024

10/10 so far, easy communication if you get stuck trying to sort anything. Hana helped set lots of things up when needed! And seems to be working well so far.

Cross Vintage
United Kingdom
About 17 hours using the app
December 22, 2023

Avada is easy to use and has lots of customization options. I've enjoyed working with it so far! Also, I worked with Esther is customer support and she fixed my issue very quickly. Wonderful app!

Honeybee Home
United States
3 months using the app