Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

Edited September 16, 2021

Seems very good as I just installed it. You start a Trial period right away but you can downgrade to FREE version in the app settings before trial expire.
Some features in the free version might be messy (i.e.: abandoned checkout emails can generate discount coupon in Shopify but can be limited in case the same customer abandon cart more than once)
Support from Avada in chat is incredibly fast, efficient, friendly and polite, really help on setting up and understand the app better. Looking forward for further development. An integration with the Joy loyalty program would be great.

Martial Arts Asia, Fitness Clothes, Sport Gear
Thailand
Almost 2 years using the app
Avada replied September 16, 2021

Hello,
Thank you so much for your kind and detailed review. We really appreciate that. I have sent you a follow up email to make sure everything is working well in your end. And I hope to hear more of your feedbacks to improve our app.

Kindly check your inbox. Thank you!

Edited November 28, 2021

Love it! provided everything I was looking for and Rainy provided best customer service! Definitely 10 of 10! Thank you!

DiamondStyler Professional Hot Tools
United States
Almost 2 years using the app
Edited November 18, 2021

I worked on something with newsletter. I lost it. The Support assisted me quickly. Thank Candace! Great Support! and also Thank Jalal to show me where to find something I need to edit so quickly.

KikiSexyCurvy
United States
Almost 2 years using the app
November 10, 2022

Great App to send Bulk Emails. Customer service agent "Liz" is always very helpful and prompt with her answers.

Online Gifts Canada
Canada
Almost 2 years using the app
July 1, 2021

I’m yet to actively try the app, but from the features and set up process, I already believe it will make my work more efficient. Rainy from Avada was also very helpful. She was literally on standby just incase I needed any further assistance. Thanks.

Kash & Ash
United States
Almost 2 years using the app
July 7, 2021

I am using this app for their spin to win feature and e-mail campaigns. I could not be happier with what they have provided. Their assistance is wonderful as well. I highly recommend using this marketing platform.

Teg + Lai, LLC
United States
Almost 2 years using the app
January 25, 2023

Prakash was a great help with quick and practical solutions

Bottari Seoul
Spain
Almost 2 years using the app
September 23, 2021

Avada is great and offers really cool options for collecting email addresses, offering discount codes, send follow up mails after orders and create newsletters. Important to us is the double opt-in feature where a small issue was solved after a very short time thanks to the excellent support.

Planet Tree
Germany
Almost 2 years using the app
April 17, 2022

It's perfect app for my store. Jasmine helped me to setup 15000 emails for a month. Highly recommended this AVADA>

Holo
New Zealand
Almost 2 years using the app
October 26, 2021

This perfect app for email marketing, very easy and found perfect. The best of the app is support, ever help me with all

Indy
Argentina
Almost 2 years using the app