Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable templates, automation workflows, and segmentation options, which have reportedly improved engagement and conversion rates. The mobile-friendly design is a plus. Customer support, particularly representatives Hana, Esther, and Jasmine, are praised for their prompt and professional service. The free plan, automation features, analytics, and reporting tools are highly valued, making the app a good choice for new businesses and offering good value for money.

Edited September 8, 2021

I switched from another popular email marketing app because the other app had greatly reduced my mobile Google PageSpeed Insight score, which is not a good thing. I've been super thrilled with this app and the support I received. Moreover, I achieved my goal regarding the mobile PageSpeed score; it was not impacted by this app at all, which is great. There were initially some compatibility issues between this app and one of the other apps as well as my theme but they fixed it and everything is working great now. My issue was resolved in less than 24hrs; my initial request was at the end of their support hours and they asked me if it was ok for them to get on it the next day and I said, "no prob" and they were on it before I even checked the next day. Lots of features and a very reasonable pricing structure.

Aven WFH Life
United States
Over 1 year using the app
June 4, 2022

La meilleur application pour récupérer des commandes, super sav, j'avais un souci de spam, la conseillère a été parfaite

Stop les nuisibles
France
Over 1 year using the app
May 13, 2021

Awesome Customer Service! Great Team! Excellent Problem Solvers! Glad to use Avada apps. Thanks guys

VROK - Virtual Retail Outlet Kompany Limited.
Canada
Over 1 year using the app
Avada replied May 14, 2021

Hello,
Thank you so much for sharing your feedback on our app with the community of Shopify. What you think of us is very important and every day we work to improve and deliver the best service to you.

Please feel welcome to ask for our support anytime you need
Daisy

January 21, 2023

A very pleasant and quick response from Hana who had assisted me today, She answered all my questions with ease and managed to solve my problem within a few minutes. Thank you once again.

Hunny Life
United States
Over 1 year using the app
August 8, 2022

great customer service! had a problem where I could not edit the template email text.....Aisha helped me fix this..great help!

The Drill Gorilla
United Kingdom
Over 1 year using the app
March 8, 2022

I love this app because is kind of a one stop shop where everything is all in one app such as reviews, emails, abandoned cart

MAJESTY 22
United States
Over 1 year using the app
December 17, 2021

Great app to have. The staff at Avada is extremely supportive of the product and are there for you. I had Jasmine help me out on setting up everything from popup, return workflow, abandon cart campaign , and setting everything to best practice. So Jasmine you get 2 thumbs and five stars. Thank you so much for all the help. Avada is the best marketing app for Shopify stores :)

MyOnlineBargains.com
United States
Over 1 year using the app
November 24, 2022

I used this app to create a popup notification for our Black Friday Promotion.
Special thanks to Jasmine from AVA who was very profesionel and fast helping me to create this notification.

Pink Heaven Lingerie
Switzerland
Over 1 year using the app
Edited January 11, 2023

This is a great app. Liz in customer service was excellent and walked me through setting everything up on my store. Hannahrosevintageboutique.com

Hannah Rose Vintage Boutique
United States
Over 1 year using the app
January 25, 2022

Lucy was exceptional and very knowledgeable of her products and how to lead me and assist me tonight. She answered every question I had and helped me through the process. I have never had a chat room support person that assisted me. So pleasant to work with. A true support person. She is a ROCK STAR!

Nonna’s Grand Designs
United States
Over 1 year using the app