Avada Email Marketing & SMS , 997 reviews

El equipo técnico cuando en Colombia es de día es malísimo

Lo mejor es preguntar cuando en Asia es día en lugar de estar perdiendo el tiempo con el chat 24/7 que es un engaño de soporte logístico

Varias veces he perdido todo mi trabajo y mi tiempo. De noche es buena y siempre me han ayudado

Please stay FAR AWAY from AVA. There are constantly technical issues and their support team cannot help with anything. If I were to describe my experience with AVA it would be far too long, so I'll summarize it with this one sentence: AVA marketing sucks.

im still being charged and i uninstalled, i need help with this...........................................

After installing the app, I reached out to their support to get help with some points and they were very helpful and after every question they answered they directly asked me to leave a review. Which I refused until I complete using the app. The app has rich functions and solves many issues I have but after few weeks every time I contact their support for a simple question they just ignore it and keep me waiting . Now while I'm writing this reviews chatting with Emily and asked her how long does it take to approve Whatsapp API access? simple question right? until now I'm waiting around 5 minutes for her to answer me and tell me: "About that part, I need to check with my developer" it seems to me a very long time to wait around 5 minutes to get that simple answer. Last week I chatted with Hakeem from their support and asked him for how to add an abandoned product URL to the SMS messages and he left me waiting for over 10 minutes! it seems to be very rude and unprofessional behavior from their support. Hope a supervisor will see this review and do some steps to correct this and make the representatives answer questions in a timely manner.

Doesn't work properly and time consuming. I've created abandoned checkout 3 emails, works for new subscribers not existing ones, and its intermittent, not all emails are sent. I find creating new campaigns isn't easy, they provided email templates which are hard to edit, within the email template you can't modify some of the blocks or remove them. I've been in contact with their support regularly they try to help, but I reached a point where I felt like I'm a beta tester, I can't really confidently rely on this app. I decided to delete it, they'll send you a list to follow to remove all the code by yourself so be aware of that.

After using the app for 3 months I notice there is all sought of little glitches in app. After setting the app 3 months later half the codes wasn't working. Someone told they were going to check to make sure everything was setup and working correctly and apparently they didn't.

Had numerous issues with this app and would not recommend anyone to use it. Save your money and the hassle. Your email will not send properly, your sms's will link other websites that youre not familiar with or simply not work at all and so many other issues. Beware!

Not sure how they received 5 stars. This app has given me so many problems over the last few months. Ive tried to be patient but when emails don't send out when you schedule them or even select "send now", coupon codes generate by themselves and send out randomly, the segments are never accurate and we cant rely on them, this has caused a bit of frustration for many of my clients. I like the convenience of the automations and segments but its not worth the frustration. :(. Customer service is ok but they are not available during USA hours. I hope no one else experiences the glitches I have had with this app and the customer service seems to be available off and on at different times and they respond when they want.

I downloaded this app for the abandoned cart function as well as getting started with email marketing. From the moment I added it, I've been receiving email marketing from AVADA, which I have pressed unsubscribe on repeatedly. After unsubscribing 4 times, I am still receiving their emails, which breaches national privacy laws. My experience with this software is terrible. Not to mention the terrible english throughout their platform, how can I expect them to carry out my email marketing respectfully if they aren't even treating me respectfully? I do not recommend, pick any other service. I'm also fairly certain that their reviews are fake, because I am shocked that every other customer is experiencing 5 star service, that's simply not true.