Reviews (1,957)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and comprehensive marketing tools, including automation, segmentation, and SMS capabilities. It's user-friendly for all experience levels and helps increase subscriptions and streamline campaigns. The support team is highly praised for their quick, knowledgeable assistance in setup and optimization, leading to high satisfaction and frequent recommendations.

March 10, 2025

Amazing service! The support team was very professional and guided me through the entire setup process. They provided clear instructions and valuable recommendations to ensure everything works smoothly. I truly appreciate their help. Highly recommend!

autopp
Canada
9 months using the app
March 22, 2025

It was Saturday when I have time most to work on my Shopify online store and of course I have most questions. I had doubt to start chatting and getting right answers because it was weekend. However, Abby responded and swiftly solved my problem. Also, I had the free plan (hasn't upgraded to a paid plan then), but still Abby's response was fast and direct to the point! Thank you Abby and I am now ready to commit to the app and expand my email campaign further to expand my store.

NKinds
United States
14 days using the app
March 24, 2025

Sonny was a great help! Super fast, efficient and friendly service! A+++++++++++++++++++

Sarobey Designs™
United States
About 4 years using the app
January 29, 2025

Customer support was quick and easy Sonny did was clear and fast in their work.

Dean Gordon Guitars
United States
Over 2 years using the app
January 9, 2025

An intuitive email marketing app with outstanding support!

Avada has proven to be an excellent choice for managing our email marketing campaigns. The interface is very intuitive and easy to use, even for those with little experience in the field. The wide range of features allows you to create professional campaigns in just a few steps, with useful tools for advanced automation and segmentation.

One of the app's standout features is its exceptional support team. I needed assistance to resolve an issue, and Audrey was fantastic: quick, professional, and incredibly helpful. Thanks to her, everything was resolved in no time!

I highly recommend Avada to anyone looking for a reliable solution and a customer support team that truly makes a difference.

Nannini Dolci e Caffè
Italy
About 1 month using the app
February 4, 2025

So far so good. they are helpful. Special thanks to Hana who is helping me send out my first blast

PremiumBrandGoods
United States
10 months using the app
January 9, 2025

Audrey from the Avada team was really helpful with navigating how to create pop ups for my website. At first i was struggling to navigate my way around the app, but she assisted perfectly and i now know how to create pop ups!

Stainless Australia
Australia
4 months using the app
February 3, 2025

This is a hidden gem. The support team is very helpful and responsive as well. I had help from Hana, she was excellent. I have no idea how email marketing works but she held my hand through the whole process

Just Home Furniture
South Africa
About 1 month using the app
February 24, 2025

Very easy to manage. Everything is great. Especially customer support.

Zerbay
Türkiye
8 months using the app
November 29, 2024

Great product and customer support team! Usually online and super helpful. My latest interaction was with Hana, she was friendly, responsive, and quickly helped me resolve the issue I was having. I'd recommend Avada for anyone looking for a solid email marketing solution.

Liquidation Plus
Canada
Over 1 year using the app