Avada WhatsApp Chat, FAQ Page , 960 avis
Are they purposely limiting the FAQ questions so that we have to reach out to customer support to get unlimited? And then funneling us to write a review? I don't know for sure, but it seems like it. I haven't even tested out the product yet on my store. Will update my stars if it is good.
Update: The product worked well. I did have an issue but the customer support helped very quickly. I'd recommend using the app. Changing from 2 to 4 stars.
Really good app, would give it 5 stars, but would be nice to have better order tracking (i.e. through entering the order number) and more functionality in the text editor.
Great support from Emily! Thanks for your help!!
This is a really great FAQ app and support is excellent! It does have a few bugs here and there that pop up which caused me to contact support multiple times, however, they are incredibly responsive and have fixed all my problems.
So far the best support app I have used on Shopify. It has all the features available to support your customers. However, I haven't seen a customer directly chatting with the support, instead, it shows WhatsApp. Recommended!
This review is not for the app just yet as I have just installed it and will be using it. But the help desk service from Esther is 5 stars, very quick in responding, thank you
Avada's customer service is super good. I love the way their agents talk to me. Also, their app is easy to use. But I still need more function like intergrading to more channels.
This is a beautiful app
you can customize your alot of things here, the colors, the answers and ofcourse the lovely team are always on the clock to help me.
Abby was chatful, helpful and very rapid with her service.
I definately recommend it.
Great free app!
There was an issue with hiding the FAQ widget, but Abby from the support team was able to get it fixed right away.
I highly recommend this app to you all, this is so easy and convenient to use. They have a super instant support team, I asked them to help they handle it very fast. great
Feedback is quick and patient. Regretly, The APP don't support chat with the customer directly. Other function is perfect, I love it.