Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy integration, and robust features, particularly the comprehensive FAQ section. They report improved customer engagement and increased conversions due to real-time communication. The app is free, requires no coding, and offers customization to align with store branding. The support team is frequently praised for their swift responses and problem-solving abilities.

Edited June 10, 2023

Are they purposely limiting the FAQ questions so that we have to reach out to customer support to get unlimited? And then funneling us to write a review? I don't know for sure, but it seems like it. I haven't even tested out the product yet on my store. Will update my stars if it is good.

Update: The product worked well. I did have an issue but the customer support helped very quickly. I'd recommend using the app. Changing from 2 to 4 stars.

United States
About 1 hour using the app
February 11, 2023

Really good app, would give it 5 stars, but would be nice to have better order tracking (i.e. through entering the order number) and more functionality in the text editor.
Great support from Emily! Thanks for your help!!

Zero Waste Co
4 months using the app
November 21, 2022

This is a really great FAQ app and support is excellent! It does have a few bugs here and there that pop up which caused me to contact support multiple times, however, they are incredibly responsive and have fixed all my problems.

FILO Fire Gear
United States
3 days using the app
May 3, 2023

So far the best support app I have used on Shopify. It has all the features available to support your customers. However, I haven't seen a customer directly chatting with the support, instead, it shows WhatsApp. Recommended!

IK Organics
8 days using the app
July 10, 2023

This review is not for the app just yet as I have just installed it and will be using it. But the help desk service from Esther is 5 stars, very quick in responding, thank you

The Sea Moss Boss
United Kingdom
About 2 months using the app
April 22, 2023

Avada's customer service is super good. I love the way their agents talk to me. Also, their app is easy to use. But I still need more function like intergrading to more channels.

My Store
15 days using the app
Edited March 18, 2023

This is a beautiful app

you can customize your alot of things here, the colors, the answers and ofcourse the lovely team are always on the clock to help me.

Abby was chatful, helpful and very rapid with her service.

I definately recommend it.

About 1 month using the app
September 1, 2023

Great free app!
There was an issue with hiding the FAQ widget, but Abby from the support team was able to get it fixed right away.
Much appreciated!

About 3 hours using the app
May 26, 2023

I highly recommend this app to you all, this is so easy and convenient to use. They have a super instant support team, I asked them to help they handle it very fast. great

Olivia Studio
United States
About 22 hours using the app
May 26, 2023

Feedback is quick and patient. Regretly, The APP don't support chat with the customer directly. Other function is perfect, I love it.

United States
About 2 months using the app