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Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, comprehensive FAQ section, and seamless store theme integration. It's praised for its free, multifunctional features including easy setup and real-time communication via WhatsApp Chat. The customer support is highly commended for their promptness and efficiency. The app's customization options and quick customer interaction have reportedly improved customer engagement and enhanced online customer service. It's also compatible with various themes.

September 21, 2023

Support is very quick and thorough and Thank you to Jasmine for being helping diligently and promptly.

20 days using the app
October 26, 2023

I installed the chat FAQ page and misunderstood the functionalities of it. I contacted support and spoke with Hana who guided me very well on how it works and made suggestions. It was very easy to follow. Unfortunately the app doesn't have a live chat option which is what I need to have quick contact with customers. None the less the advice was taken on board and other app suggestions were made.

Canvas Store
United Kingdom
About 1 hour using the app
September 1, 2023

Great free app!
There was an issue with hiding the FAQ widget, but Abby from the support team was able to get it fixed right away.
Much appreciated!
About 3 hours using the app
July 10, 2023

This review is not for the app just yet as I have just installed it and will be using it. But the help desk service from Esther is 5 stars, very quick in responding, thank you

The Sea Moss Boss
United Kingdom
About 2 months using the app
August 26, 2023

Good app to start an interactive FAQ page and chat. Jasmine helped me to upgrade to unlimited questions and extra icons. Very easy to work with.

About 2 hours using the app
June 19, 2023

AVADA, une application e-commerce excellente pour la création de pages FAQ et de chat. Merci à Lydia pour son service exceptionnel. Améliorez votre support client dès maintenant !

6 months using the app
May 26, 2023

I highly recommend this app to you all, this is so easy and convenient to use. They have a super instant support team, I asked them to help they handle it very fast. great

Olivia Studio
United States
5 months using the app
May 26, 2023

Feedback is quick and patient. Regretly, The APP don't support chat with the customer directly. Other function is perfect, I love it.

United States
About 2 months using the app
February 11, 2023

Really good app, would give it 5 stars, but would be nice to have better order tracking (i.e. through entering the order number) and more functionality in the text editor.
Great support from Emily! Thanks for your help!!

Zero Waste Co
4 months using the app
November 5, 2022

I'm just trying the app for the first time, for the moment the support helped me fastly thanks to Prakash.

Dichi Shop
4 months using the app
Avada replied November 5, 2022

Your comments have been shared with our entire team at AVADA. When we hear from happy customers like you, we spread positivity around!

AVADA Support Team