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Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, comprehensive FAQ section, and seamless store theme integration. It's praised for its free, multifunctional features including easy setup and real-time communication via WhatsApp Chat. The customer support is highly commended for their promptness and efficiency. The app's customization options and quick customer interaction have reportedly improved customer engagement and enhanced online customer service. It's also compatible with various themes.

June 19, 2023

AVADA, une application e-commerce excellente pour la création de pages FAQ et de chat. Merci à Lydia pour son service exceptionnel. Améliorez votre support client dès maintenant !

6 months using the app
April 22, 2023

Avada's customer service is super good. I love the way their agents talk to me. Also, their app is easy to use. But I still need more function like intergrading to more channels.

My Store
15 days using the app
Edited March 18, 2023

This is a beautiful app

you can customize your alot of things here, the colors, the answers and ofcourse the lovely team are always on the clock to help me.

Abby was chatful, helpful and very rapid with her service.

I definately recommend it.

About 1 month using the app
May 2, 2023

I think this FAQ App is wonderful and the Avada team is pleasure to work with especially Esther she is a great help

United States
25 minutes using the app
March 3, 2023

Belle application. Le service client est bon, Hana fait parti de l'une d'elles, réponses rapides. Cependant, l'application ne prend pas en compte un chat intégré, j'aurais aimé que ce soit le cas.

About 2 hours using the app
November 5, 2022

I'm just trying the app for the first time, for the moment the support helped me fastly thanks to Prakash.

Dichi Shop
4 months using the app
Avada replied November 5, 2022

Your comments have been shared with our entire team at AVADA. When we hear from happy customers like you, we spread positivity around!

AVADA Support Team

November 6, 2022

I use this app for my website and recommend it to other business entrepreneurs. Also the customer care are always assisting on ongoing issues.

Magic Eraserz
3 months using the app
Avada replied November 9, 2022

We're happy to hear that our team provided you with excellent service. We'll make sure that they receive your feedback. We're sure it will make their day!

AVADA Support Team

March 12, 2023

De momento me esta resultando facil su uso.
Aun no la he activado, pero el servicio de asistencia es muy bueno y rapido.

About 1 hour using the app
September 29, 2022

Esta muy bien la sección de preguntas frecuentes. El widget del chat, no tiene mucha customización, por lo que ese no lo estoy utilizando

Gelden Cosmeticos
About 2 months using the app
November 21, 2022

This is a really great FAQ app and support is excellent! It does have a few bugs here and there that pop up which caused me to contact support multiple times, however, they are incredibly responsive and have fixed all my problems.

FILO Fire Gear
United States
3 days using the app