Related categories

AVADA FAQs, Helpdesk, Chat

FAQ Page, Help center, WhatsApp, Messenger; 24/7 Support Chat

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Automate customer service with FAQs

Key values section

Smart FAQs popup for customers

Organize all FAQs into one single place. Track orders and provide instant answers, help customers save time and focus on shopping

Fully customizable widget

Easy to customize widget layout to match your brand identity. No technical requirements

Multiple Contact-us options

Integration of quick Contact-us methods: WhatsApp, Phone call, Message, Contact Form

App details

AVADA FAQs, Helpdesk, Chat

AVADA FAQs, Helpdesk, Chat

AVADA FAQs is a helpful tool that automatically addresses customers’ common concerns and issues without store assistance.

Benefits of AVADA FAQs

  • Provide a smart, instant and helpful FAQs popup for customers to track their orders and find popular questions.
  • Offer resolutions to clients’ common and urgent problems 24/7.
  • Customers can get quick support through multiple Contact Us methods in personalised cases.
  • Build trust, and boost customer experience and conversion rate.
  • Decrease the cart abandonment rate and sales loss due to late responses.
  • Reduce popular queries and cut down customer support time in half.

Full features

Order Tracking

Show the Order Tracking functionality for customers to track parcels without asking for help.

FAQs Report

Help Shopify stores manage FAQs easily by showing the question and category number in the FAQs report.

Unlimited FAQs categories

Allow e-businesses to create immense queries and FAQ categories. Hence, they can give readers full and clear information.

Highlight featured categories

To place emphasis on important information, AVADA FAQs app provides the highlight function on main categories. Customers can access these categories on popup or Helpdesk quickly instead of searching them around.

Edit questions

Add more, edit, or delete common questions with ease. Admins can also stress out any query and show them on the Articles block.

Contact us methods

Various Contact us methods for 24/7 LiveChat support (WhatsApp, Phone call, Message, Contact Form).

Popup Widget

  • Stunning themes for FAQs popup and Help Center.
  • Create FAQs widget to show anywhere.
  • Flexibly customizable widget (text, color, icon, alignment, etc.), advanced settings, and Instant preview of the FAQ popup before publishing.

Display FAQ page

Customize FAQ page and add FAQs link to Main Menu or Footer.

Help Center (Helpcenter, Help Desk, helpdesk)

Launch date

AVADA FAQs, Helpdesk, Chat

AVADA FAQs, Helpdesk, Chat

AVADA FAQs is a helpful tool that automatically addresses customers’ common concerns and issues without store assistance.

Benefits of AVADA FAQs

  • Provide a smart, instant and helpful FAQs popup for customers to track their orders and find popular questions.
  • Offer resolutions to clients’ common and urgent problems 24/7.
  • Customers can get quick support through multiple Contact Us methods in personalised cases.
  • Build trust, and boost customer experience and conversion rate.
  • Decrease the cart abandonment rate and sales loss due to late responses.
  • Reduce popular queries and cut down customer support time in half.

Full features

Order Tracking

Show the Order Tracking functionality for customers to track parcels without asking for help.

FAQs Report

Help Shopify stores manage FAQs easily by showing the question and category number in the FAQs report.

Unlimited FAQs categories

Allow e-businesses to create immense queries and FAQ categories. Hence, they can give readers full and clear information.

Highlight featured categories

To place emphasis on important information, AVADA FAQs app provides the highlight function on main categories. Customers can access these categories on popup or Helpdesk quickly instead of searching them around.

Edit questions

Add more, edit, or delete common questions with ease. Admins can also stress out any query and show them on the Articles block.

Contact us methods

Various Contact us methods for 24/7 LiveChat support (WhatsApp, Phone call, Message, Contact Form).

Popup Widget

  • Stunning themes for FAQs popup and Help Center.
  • Create FAQs widget to show anywhere.
  • Flexibly customizable widget (text, color, icon, alignment, etc.), advanced settings, and Instant preview of the FAQ popup before publishing.

Display FAQ page

Customize FAQ page and add FAQs link to Main Menu or Footer.

Help Center (Helpcenter, Help Desk, helpdesk)

Launch date

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • CoCoMashShop

    Location Lebanon

    best team ever especially Liz, who helped me through out the whole process.
    she is lovely and a pro in her line of work.
    would recommend it for sure.
    thank you so much guys
    thanks Liz for everything

  • Spatial Innovatics

    Location United Kingdom

    I used this app to embed a virtual assist feature, however, a problem occurred where the Icon was not changing Abby came and she solved this problem quite quickly which I loved.

  • Kaabo USA

    Location United States

    It's very helpful. Saved much time. And thank Esther for helping us out. Really excellent customer service.

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