Luna Order Editing & Cancel

Let customers fix their own orders—change the address, swap a variant, or cancel. Fewer tickets.

Shoppers make mistakes after checkout—wrong address, wrong size, wrong quantity—then email support and wait while your team burns hours fixing orders. Luna Order Editing lets customers fix or cancel their own orders on the Order Status Page: edit the address, swap a variant, change quantity, add or remove an item, or cancel. Charges and refunds sync with Shopify automatically. You stay in control with an edit window, per-type toggles, and a live preview. No code, no theme edits.

• Edit order items—swap variant, change quantity, add or remove products
• Edit shipping address or cancel order, self-service
• Order editing rules—control when & how often orders are edited
• Live preview of every allowed customer edit
• Track every order change in a searchable activity log