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Could not rate the customer service more highly, they deserve 10 stars!
Had a persistent issue with order mutliples/minimum order quantity not working in our locked wholesale section of store. The Avada team chatted with me on and off for a whole day, and a few days later the whole thing was fixed! Really great customer care and follow through from Alyssa, will definitely continue to use and recommend their products.
It's very user-friendly, CS is fast, and it tries to solve problems from the customer's perspective as much as possible. Easy to use. Even people who have difficulty in English will try to help as much as possible through a translator.
Outstanding customer service from Esther. She was very quick to reply and help with the installation step by step. Would highly recommend the app and Esther for any queries you may have. 5+ stars
The Avada Team solved my difficult problem. I know it was a time-consuming process, and I was willing to wait, but in the end, the team worked very hard on this new task and successfully resolved my big issue.
I needed help limiting the amount of variants a customer can add to their basket so went on chat and spoke to Tiana. She was really helpful and sorted my issue so quickly and my site is now working exactly how I want! Highly recommend. Thank you!
Very good customer service, they answer very quick to the chat! Tiana is the best :)
This is app is honestly very helpful. Im using it for my wholesale business to allow for viewing single price items and allowing customers to only pick the amount that comes in a case of goods.
Tiana really helped me out with integrations and east to follow instructions. Good app and responsive development team!
I needed help in understanding how to get the messages into the site. The chat function led me to Penelope and technician Raymond. They explained the issue, accessed my code and did it for me. And it worked. Very patient help and support for non tech users. Thanks Penelope. I can say that if the product were not free, I would be pleased with the support. even better that the product is free!!
Good help through support of Penelope. Easy setup.
Christian customer service operator answered all my inquiries professionally and helped me solve the problem I had in a very short time. All excellent!