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We had some issues with the invoice format according to German regulations. Avada support was very helpful, thank you! After several iterations, we finally achieved the desired result. It would be great if one had more printing options, e.g. a certain period. The Yumbau team
Hi,
Thank you for your review on our app. It really motivates us to provide better apps and service for you and other users 🚀
We have sent you a follow-up email. Please check your mailbox to get our plan about adding more printing options to the app.
We hope to have more chances to discuss things further 🙏
Best regards,
Daisy
App does not function correctly - if there is a change to the order it just adds the cost of the new item and does not reflect removed items. No response from developer on issue. ***Update - Changed from 2 stars to 4 stars***
After posting 2-star review , a flurry of activity from the developer ensued to rectify the issue. They were able to login under a collaborator account and fix the issue right away. It seems to be working now and I am revising my review.
Hello,
Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app.
Our team has been checking on the issue for you with the highest priority.
Please check your mailbox to get our update. We hope to have more chances to discuss things further.
At AVADA we'd want nothing more than to have our app work flawlessly for shoppers and give you the best support service we can.
Best regards,
Daisy
What was decisive in choosing Avada PDF was: the barcode space in the item list really helped us reduce packing time! Thanks Avada!
La modification des comamndes n'était pas prise ne compte dans l'impression. Ceci a été résolu par le support.
Vos commentaires ont été partagés avec toute notre équipe chez AVADA. Lorsque nous entendons parler de clients satisfaits comme vous, nous répandons la positivité autour de nous !
Meilleur,
Équipe d'assistance AVADA
It's okay, some things could be better, f. e. it would be nice, if you can download more then 30 orders/invoices directly per one click one the page from avada. But the customer service from Drake was great!
i had to contact the support department as the templates we use were not compatible with our printer and were chopping line off the print. Sunny and Abby were superb and go the templates udated
Buona applicazione ma non permette certe personalizzazioni, peccato perchè permettendo alcune maggiori modifiche sarebbe perfetta.
J'ai eu recours au support avada et j'ai été en contact avec Esther qui a toujours été très réactive ! Merci à elle :) Nos demandes ont bien été transmises à chaque fois, mais les équipes techniques oubliaient de temps à autres quelques détails concernant nos demandes. Des retours étaient nécessaires, mais dans l'ensemble tout s'est assez bien déroulé
"Fennic" & "drake "
quick response , helped with all query's as required . regarding currency lay out and formatt good web site service
Hello,
Thank you so much for your review on our app and customer support.
I would like to have a more in-depth conversation to help you make the best use of this app . I just sent you a follow-up email, please open your mailbox to get our message.
Best regards,
Daisy
have had a relatively good experience the support has been great Hanna was the main person i was talking to and the app has a good amount of customization but the were a few errors that were quickly fixed by support.