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The default templates are pretty standard and I found needed a lot of customisation to meet Australian standards. Furtunately the team at Avada could make the changes very quickly via the online chat. Amy, Charles and Doris were very receptive and could do everything I needed. I found uploading a mock-up of what we wanted helped a lot.
Great support provided by Linda & Avada Team.
Okay, after a bad experience, they managed to help me in no time, so I'm changing my comment here. great and fast service by Tiana. Now my customers are able to see there invoices. thanks for helping!
Dear Realifestore store owner,
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction. At Avada, we strive to offer extensive support hours, with our technical support available from 8 AM to 2 AM (GMT +7) on weekdays and until midnight on weekends, while our customer support team is accessible 24/7 to address non-technical issues. We aim to cover as many hours as possible to effectively support our diverse customer base.
We understand that there may still be instances where our availability might not meet everyone's needs, and we are continually working on improving our services. If you're willing, we would appreciate another opportunity to demonstrate the value of our app. We are committed to providing a positive experience and would like to invite you to reinstall the app so we can assist you further.
Your feedback is crucial in helping us improve, and we hope to have the chance to better serve you in the future.
Warm regards,
Esther - Customer Success Lead
The app needs some work e.g. when it comes to templates, there are issues with translations or spacing. The customer service however is very friendly and responds quickly.
Bon aide technique mais trop de défaut pour une application aussi simple à la base
Esther and all the team are super helpful 10/10 for the support team
hana was great, quick and answered all my questions, and when I was still having problems, hana did it on their end, as i'm a noob.
I have it set up to automatically e-mail Invoices upon fulfilment of the order. That saves me time and a tiny bit of weight when shipping - which can sometimes make a difference. Support for this app is pretty quick - it was within 1-2 minutes. Thanks Tiana
Hello,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We have sent you a follow-up email. Please kindly check your mailbox to get our update.
Best regards,
Daisy
Easy to implement, easy to use, very detailed instructions, nice and easy to modify templates, quick support. If you need standard features the app is perfect. It's more complicated if you have specific needs for the Invoicing (for example, to mention a local currency equivalent to the invoice amount)
App does not function correctly - if there is a change to the order it just adds the cost of the new item and does not reflect removed items. No response from developer on issue. ***Update - Changed from 2 stars to 4 stars***
After posting 2-star review , a flurry of activity from the developer ensued to rectify the issue. They were able to login under a collaborator account and fix the issue right away. It seems to be working now and I am revising my review.
Hello,
Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app.
Our team has been checking on the issue for you with the highest priority.
Please check your mailbox to get our update. We hope to have more chances to discuss things further.
At AVADA we'd want nothing more than to have our app work flawlessly for shoppers and give you the best support service we can.
Best regards,
Daisy