Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving features, ease of use, and customization options, especially for generating and printing invoices. Its automation feature that sends VAT invoices upon order fulfillment is highly valued. The app's customer service is often praised for its efficiency and round-the-clock availability. The support team is recognized for their ability to tailor templates to specific business needs and resolve technical issues swiftly. Merchants also value the app's user-friendly interface, compliance with local and international standards, and reliable performance.

February 21, 2024

Great app! Super easy to use and modify. It's our perfect solution to printing invoices to add along with our shipments. Customer service was excellent too, Esther quickly helped me solve a minor issue with printing from my tablet.

Solo Equine
Canada
Over 3 years using the app
February 19, 2024

After a year of not using the Avada program, I had to remember where it was and how to use it. I asked for help in the chat. Esther immediately helped. He used screenshots to make it easier to catch up and answered all the questions. We solved the problem in 1 minute! Very fast and efficient. I want to thank Esther for a really great job!

Seklinesbulves.lt
Lithuania
Over 3 years using the app
March 5, 2024

Cool Team and very nice and helpful person in chat Audrey and William
If you implement also filter by payment method, will this our all time favourite app :)

Retro Gold 63 UG (haftungsbeschränkt)
Germany
Almost 3 years using the app
March 6, 2024

Quick answer when I need. Great experience!

Tiana is highly nice and professional!

I recommend "Tiana and Maison - the tech"!

DEBEAULIEU
France
Almost 3 years using the app
March 15, 2024

Tiana and Anivia, check the problems and solve them in minutes! Great support! Many thanks!! BR Andreas from Kitchen Bastards

Kitchen Bastards OG
Austria
About 3 years using the app
January 9, 2024

Sunny, Tony and Julianna were fantastic. Great communication and follow up. Found the person to look into the issue. Never left me hanging without an answer.

Thank you AVADA!!!

Officially Sports
United States
Over 3 years using the app
December 26, 2023

Good customer service. Good app. Hana has been amazing. Nice free features. 5 stars granted !

Happy Hemp & Co
France
About 3 years using the app
January 17, 2024

Even more capable than I initially thought. Responsive support, easy to customize and a major time savings.

LabJack
United States
Over 1 year using the app
January 4, 2024

Good apps and very good support when you need it ! I recommend

EducDog
France
About 1 year using the app
December 12, 2023

Application avec beaucoup de bug, de plus ils affiches par défaut les remarques confidentielles liées au commandes sur la facture. Même quand l'option est désactivé. Les clients peuvent voir les remarques confidentielles.

Diyara
France
Over 2 years using the app
Avada replied December 13, 2023

Dear Diyara team,

We appreciate your feedback and apologize for any inconvenience you've experienced. We take user concerns seriously, and we want to address the issues you've raised. We've already sent a follow-up email to the address associated with your account. Kindly check your email, and we'll do our best to assist you further.

Thank you for bringing this to our attention, and we look forward to resolving any issues you may have.

Best regards,
Avada Support Team