The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Screen Print Direct
I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.
I am Daisy from AVADA Team.
We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.
Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!
Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?
I would love to ask for your permission to clear our your problem as follow:
There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)
There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.
We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
I have tried installing this app twice on my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app. And even more, it actually affect my customer experience since it throws up a "google-site-verification"string onto all of my webpages, in clear view of my customers. No matter what we have tried, we cannot get rid of it. And I do not even understand why it is there in the first place since my site is verified through GTM, GA and html tag. So why this string for a totally unnecessary html file verification? And how do we get rid of this eyesore? And how do we get rid of the at least 10 snippet files still kicking around without impacting our store? Plus how do I know that there is not any redundant code embedded in other parts of my code, creating the issues that I face? NOT GOOD!
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!
We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do.
We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.
Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.
Daisy from AVADA Support Team
This app has quite simply ruined my SEO. Their customer support is worse than terrible as well. Since installing SEO Suite my website has dropped off page one of Google and is now on page two. This app might be free but when I factor in my loss of sales it has cost me a small fortune. I would not recommend this app to anyone.