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Hello, I was charged $32 for daily use and I would like a refund.
Hello Vinterro Store Owner,
I understand from your review that there was a concern regarding a charge of $32 for daily use, for which you've requested a refund. Allow me to clarify how our subscription model works. Like many Shopify applications, our app is based on a subscription system. Users are charged a recurring fee of $34.95 every 30 days to access the app or certain features within it. This fee is not calculated on a daily basis but covers the entire subscription period.
Upon reviewing your account details, I noticed your subscription began on March 30th and was set to renew on April 29th. As per our 30-day guarantee refund policy, you are eligible for a refund since your cancellation request falls within this period.
We have already issued a full refund. Please reply to our email to confirm that you have received the refund.
Thank you for your understanding, and we apologize for any confusion this may have caused.
Best regards,
Esther from Avada
This app is incredibly user-friendly with outstanding customer support. When I encountered an issue, I used the built-in chat and received a prompt response from Audrey and Nikita. They provided a solution that worked perfectly on the first try. Excellent experience!
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
We hope that our services bring you numerous benefits for your business.
Excellent communication. Solved my problems. Highly recommended. Spoke with Lynda she helped me with everything.
AVADA Image SEO is fantastic! The support team, especially Ricky, was incredibly quick and helpful. After a few tweaks, my website's SEO score significantly improved. Highly recommend!
Kevin helped with many questions.
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
We hope that our services bring you numerous benefits for your business.
The support staff at Avada is the best around. They are quick to respond to my inquiries (especially Tiana and Toby). They are all wonderful people with the knowledge it takes to keep my site running smoothly. I have hiccups here and there, but their staff are quick to get it fixed for me. I appreciate this app and their staff VERY much!
App is handy in SEO, image optimization with the quick and helpful support from Mia and technician Maison.
This application disconfigured my entire store, I lost all settings and customizations. I don't recommend it at all!
Dear PurezaVital Store Owner.
Thank you so much for taking the time to leave a feedback to our app and we are truly sorry to hear about the issues you've experienced. We take your feedback very seriously and want to ensure that we address any problems promptly.
We noticed that you haven’t reached out to our support team yet, and we would like to offer our assistance in resolving the issues you encountered. Our goal is to help you restore your store’s settings and customizations as quickly as possible.
Could you please provide us with more details about the specific problems you faced? Any information you can share will be incredibly helpful for our team to diagnose and fix the issues.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. We look forward to hearing from you soon.
Best regards,
Avada Support Team
Only been using a short time, but it is very detailed and support is very responsive.
It get right to working with no hitches and ads. I got my score immediately with list of things I needed to fix for better optimization. On top of it, I got real live assistance from Ricky on how to fix the issues. Ricky is so accommodating and has a pleasant personality. He's positive and ever ready to offer his assistant. I'm happy to be working with him.