Avada SEO Speed Image Optimize
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This app is amazing. I contacted customer support to help with some seo issues while setting everything up. Emily was amazing. She went above and beyond to help me with fixing all the issues so my speed and seo improved. I highly recommend this app and all the customer support deserves a raise.
5/5 after trying a few apps on SEO, this is definitely the best in the shopify app store. Best Pricing, Best app features, Best Customer Service and Best User Friendliness. Thanks Emily for the prompt response.
Just installed this app and had a few questions. Jasmine was extremely reactive and helped me straight away! Great customer service and support so far. Look forward to seeing how the app can help our site.
Great experience...installation was quick and support from Emily was fantastic!!!!
Thanks for keeping this app free! I wish more plugin developers would support free models for startup websites.
awesome app for optimize image alt tags. boost your seo for this app. i recommended. please install app and use
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team,
Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue.
We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention.
To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution.
If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience.
Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app.
Best regards,
Avada Support Team
Prakash has so much patience because I had no idea what I was doing with this app. He sent me very helpful/useful materials and step by step instructions to help me out! Thank you for making this a less stressful experience
I was having trouble figuring out the software and I got connected with their support team Emily took care of everything that I needed it, Love this app
Hana was very helpful, effective and friendly. She kept us up to date on her progress. Great customer service! ..