Avada SEO Speed Image Optimize
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Worst app I’ve seen. It totally broke my site and got suspended from Google. Now I have to invest +500€ to get my site working again. DO NOT USE THIS APP
Completely ruined my website, I do not recommend.
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team,
Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue.
We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention.
To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution.
If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience.
Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app.
Best regards,
Avada Support Team
EXTREMELY BAD FOR YOUR STORE I BEG U DO NOT DOWNLOAD. IT REMOVED MY IMAGES, MY. PRODUCT DESCRIPTION WAS ALL OVER. NOW I GOT TO FIX THIS MANUALLY. DONT LET EMILY HELP
( Free SEO and speed optimization included )
Although it is written in their free service, there is no such feature. I tried it and my site speed dropped from 45 to 38.
On app install page showing free to install, after install everything is paid only alt text free
Dear Raza Gems LLc store owner,
Thank you for sharing your feedback about the Avada SEO Suite app, and we apologize for any confusion or frustration you've experienced. We genuinely appreciate users like you who take the time to provide valuable insights.
I want to assure you that we take your concerns seriously and are committed to addressing them promptly. To better assist you, could you please provide more specific details about the discrepancies you encountered after installing the app? Understanding your experience in more detail will help us investigate and resolve the issues effectively.
Additionally, our team is here to help guide you through any questions you may have about the app's features, pricing, or functionality. Please don't hesitate to reach out with more information or any further queries, and we'll do our best to assist you.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Best regards,
Avada Support Team
damaged my entire damn store
Dear Faraja' Styls store owner,
We're deeply sorry to hear about your experience. Please rest assured, we take your feedback seriously and would like to address your concerns immediately. Could you please provide us with more details about what happened so we can assist you in resolving this issue? Your satisfaction is our top priority, and we're committed to making things right.
Avada Support Team
Too bad
Extremamente ruim, instalamos para testar e decidimos não comprar, deixou a vitrine da loja sem imagens, extragou todo o e-commerce. Inacreditável!!!! Merecem um processo!
Je suis amené à laisser une note de 1 malgré ma nature positive. En effet après un rendez-vous oublié par vous et un second annulé la veille. Du coup cela fait deux semaines d'attente inutile.
Deux semaines d'attente pour rien en terme de SEO est simplement inacceptable.
Bonjour Boutique des Arts Martiaux,
Nous sommes vraiment désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous pensons qu'il s'agit d'un malentendu, car nous vous avons envoyé 3 emails pour vous guider à réserver une démonstration via le lien correct, mais vous avez continué à utiliser l'ancien lien.
Quoi qu'il en soit, nous sommes heureux que vous ayez finalement eu une session avec notre chef de produit. Après cet appel, il vous a envoyé 2 emails de suivi, mais nous n'avons pas encore reçu de réponse de votre part.
Nous espérons pouvoir régler cela rapidement et efficacement. Merci de bien vouloir vérifier vos emails et nous faire savoir si vous avez des questions ou des préoccupations supplémentaires.
Nous restons à votre disposition et espérons avoir de vos nouvelles très bientôt.
Cordialement,
Avada