Avada SEO Image Optimizer
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Customer service was very good. Mia helped me quickly and efficiently. The App works very well.
We’re so glad Mia resolved your issues quickly! Your feedback keeps us motivated to deliver excellence. 🕊️
Still testing it out on its free trial, but they are genuinely so helpful. There is no learning curve, you should just be able to plug it in and go. It's an amazing tool but I am waiting to see if there are any results. Tiana is extremely helpful, even at 11pm on a Thursday, which works for me because my schedule needs to be flexible, so I love that their office online hours are so broad. Everywhere you look on the app, it invites you to contact them if you need anything. Even if you feel like you should just tough it out and figure it out on your own, give the customer service a try and send them a message because who knows how much time they can save you! I love the customer service.
Thank you for the detailed feedback! We’re so glad Tiana and the team could provide flexible and helpful support. Let us know if you need anything else!
good app, easy to use with a lot of support Nim from Ava was very helpful in solving some problems
Thank you for your kind words! We're thrilled to know that Nim was able to assist you. Let us know if there's anything else we can help with. 🌟
Lang help me with solving my issue and giving me more information about the app.
Lang is delighted to have helped resolve your issue! Thank you for trusting us to support your journey. 🎉
Outstanding App and Stellar Support!
I highly recommend this app to anyone looking for a reliable SEO solution.
I can't say enough good things about the Avada SEO Suite! It's a complete game-changer for managing and streamlining my e-commerce operations.
What truly sets Avada SEO Suite apart, however, is their exceptional customer support. A special shoutout to Ricky for his nice and effective assistance, a rare combination these days! He was immediately available, incredibly professional, and provided clear guidance that resolved my issue quickly.
It’s rare to find such a perfect mix of an excellent product and dedicated, loyal support. Thanks, Ricky, and the entire Avada SEO Suite team for going above and beyond.
Thanks for your kind words! Ricky and the team are thrilled to have supported you. We’re here anytime! 🤩
The app is working great for my website! Support has been very helpful as well. Mia was excellent in helping me solve my issue. Much recommended!
We're so pleased to hear that the app is working well for you! Mia will be thrilled to know she made a difference. Thank you for recommending us!
Mia helped me with step by step guide for all my issues . Thanks Mia for kind help
Thank you for your feedback! We're glad Mia was able to provide clear guidance. Let us know if you need further assistance. 🌟
As a beginner with computers, I’m not great at solving certain issues. When I ran into trouble submitting my sitemap, it turned out to have nothing to do with the Avada SEO Speed Image Optimize plugin. However, Ricky from their team still went above and beyond to help me fix the issue, and I’m so grateful for his support!
By the way, this plugin is absolutely amazing and has been incredibly helpful for my website. It perfectly optimized my site, especially by improving page load speed, which is super important. Trust me, downloading this plugin is a decision you won’t regret!
Thank you for the fantastic review! We’re thrilled Ricky could go above and beyond to assist you. It’s great to hear the plugin has been so helpful for your site!
I used to use the app when it was free and it helped me with redirects and image optimization, but then at the end of last month it started charging and my rankings started to go down. I uninstalled it thinking it was for something else and my rankings started to go up a bit, but since I still needed an app for redirects and meta tags and titles, I went back to the program by paying for their app. Now I agreed to use their paid version, I optimized through their app to make the page faster and my rankings have dropped to 20th when I was always at the top. Don't fall for this app - The worst thing is that every time you write to them and they can't solve something, it's just a coincidence that their turn has ended and it's been like this for 3 days.
Hello Elizabeth,
Thank you for your feedback and for taking the time to share your experience. We’re truly sorry to hear about the challenges you've encountered.
We understand your concern about the impact on rankings and want to reassure you that our app's goal is to support your SEO and site performance. We’d like to clarify a few points to address your concerns:
1. From our analysis, the ranking drop began before you subscribed to the paid version or used the Speed Up feature. However, we acknowledge how frustrating it must feel to experience such changes and are happy to assist with further investigation into potential causes.
2. About uninstalling and reinstalling the app: We understand that rankings seemed to improve slightly after uninstalling the app, but typically, changes in rankings are influenced by other factors and cannot be directly attributed to the uninstall action within such a short time frame.
3. Your experience with support: We also sincerely regret any delays in addressing your concerns during our support shift transitions. Our team is committed to ensuring you receive seamless assistance moving forward, and I personally will handle your case to avoid any gaps in communication.
We’d love to help analyze the ranking issue further, even if you decide not to continue using our app. We believe resolving this matter is important for your business, and we’d love the opportunity to continue supporting you.
Please don’t hesitate to reply to my message via WhatsApp or email so we can work together to find a solution.
Best regards,
Esther
Avada Customer Success Lead
A powerful and excellent tool that facilitates many solutions for you in SEO. I highly recommend it. Also, the technical support is quick to respond and they provide all the answers and assistance.
We’re happy to hear you’re finding the app helpful! 😊 Thanks for recommending us. Let us know if we can assist further. 🌟