Avada SEO Image Optimizer

Avada SEO Image Optimizer

Reseñas (8.014)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 95% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
Fecha de modificación: 27 de octubre de 2023

Not happy with recent support for 1-2 weeks. Team trying to buy more time and juggling around. Hope to get resolution.

myaara.com
India
7 meses usando la aplicación
Fecha de modificación: 11 de enero de 2023

Emily is a very bad support person. Told her i had an issue, got told to ignore it. Told her the issues weren't there on another theme and can i not fix the issue, her response was what issue??
Told her i would remove avada SEO as Yoast support, supports. Got told sorry to hear that??
Asked to speak to a manager, got told we are all in a meeting....very bad support. I will be removing this app and going over to Yoast

My Temptations
Australia
7 meses usando la aplicación
6 de mayo de 2024

damaged my entire damn store

Faraja' Styls
Estados Unidos
27 minutos usando la aplicación
SEO On (Avada) respondió 8 de mayo de 2024

Dear Faraja' Styls store owner,

We're deeply sorry to hear about your experience. Please rest assured, we take your feedback seriously and would like to address your concerns immediately. Could you please provide us with more details about what happened so we can assist you in resolving this issue? Your satisfaction is our top priority, and we're committed to making things right.

Avada Support Team

10 de octubre de 2023

App is not that easy to use. Support is very slow and almost sometimes never responding. it has been 2 weeks now where I cannot use the app or login to make any edits or changes. I emailed and contacted them several times and go no response. I have been wasting money now on this app for so long. I would not recommend it.

Oo Spa
Canadá
4 meses usando la aplicación
SEO On (Avada) respondió 19 de octubre de 2023

Hi,
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

I have sent an email to your mailbox. Please help me check our message and solution to make the best use of it

Many thanks for your collaboration and we hope to sort it out for you soon

Best regards,
Avada Support Team

Fecha de modificación: 15 de mayo de 2024

Je suis amené à laisser une note de 1 malgré ma nature positive. En effet après un rendez-vous oublié par vous et un second annulé la veille. Du coup cela fait deux semaines d'attente inutile.
Deux semaines d'attente pour rien en terme de SEO est simplement inacceptable.

Boutique des Arts Martiaux
Francia
4 meses usando la aplicación
SEO On (Avada) respondió 27 de mayo de 2024

Bonjour Boutique des Arts Martiaux,

Nous sommes vraiment désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous pensons qu'il s'agit d'un malentendu, car nous vous avons envoyé 3 emails pour vous guider à réserver une démonstration via le lien correct, mais vous avez continué à utiliser l'ancien lien.

Quoi qu'il en soit, nous sommes heureux que vous ayez finalement eu une session avec notre chef de produit. Après cet appel, il vous a envoyé 2 emails de suivi, mais nous n'avons pas encore reçu de réponse de votre part.

Nous espérons pouvoir régler cela rapidement et efficacement. Merci de bien vouloir vérifier vos emails et nous faire savoir si vous avez des questions ou des préoccupations supplémentaires.

Nous restons à votre disposition et espérons avoir de vos nouvelles très bientôt.

Cordialement,
Avada

14 de enero de 2021

I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.

Screen Print Direct
Estados Unidos
2 meses usando la aplicación
SEO On (Avada) respondió 14 de enero de 2021

Hello,
I am Daisy from AVADA Team.

We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.

Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!

Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?

I would love to ask for your permission to clear our your problem as follow:

There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)

There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Daisy

8 de diciembre de 2021

I'm getting the following error "Consecutive Sentences" in SEO Analysis. This is a 3K word Article. Tell me then,, why doesn't your stupid software HIGHLIGHT the error in question, if it knows exactly where these errors are located, OTHERWISE it wouldn't show this error, this is, oh i don't know to save your f***cking customer's time. DO you value your customer's time? I need the errors HIGHLIGHTED to fix them quickly

BITHAY® Wholesale
Estados Unidos
Alrededor de 2 meses usando la aplicación
SEO On (Avada) respondió 8 de diciembre de 2021

Hi,

Rainy here from AVADA. I've checked your SEO product analysis and there is no problem with consecutive sentences, you can skip the error warning and rest assured about it!

I also shoot you a follow email, kindly check it so that we can assist you better.

Thank you,
Rainy

27 de julio de 2022

Everyones experiences are different and this app has a lot of positive reviews which is why I choose it. Yes my speed increased. However, my recommendation is to not touch this app. Firstly, you need SEO knowledge of what each of the functions do so you can understand and implement them yourself. Secondly we couldn't get the image optimisation to work properly and I couldn't get a straight answer as to why and this took well over a week. I was then told to ignore the message on my dashboard as at their end it was showing as working. Thirdly and most importantly it clashed with a number of my apps resulting in my website crashing and loosing sales. I got told it would be referred to the development team but they never got back to me instead support staff inserted code to counteract the crash which resulted in other apps crashing. Support were friendly but actual help was inconsistent. I then uninstalled and was still charged for another month which I now have to 'prove' before they will refund. This app has caused me more headaches and stress. In 5 years of having a Shopify Store this is the worst thing I ever did.

PoleGearNZ
Nueva Zelanda
Alrededor de 1 mes usando la aplicación
SEO On (Avada) respondió 27 de julio de 2022

Hi,

Thank you for your valuable feedback and I am so sorry for the experience you have had!

I can see you contacted our livechat several times and some issues happen, and we were trying to resolve it asap at the time you contacted.

To better assist you to solve all issues mentioned, I have sent a follow-up email. Please check your emailbox to for details.

Thank you so much!
Daisy from AVADA

30 de septiembre de 2023

I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first.

Based on my experience, I can't recommend Avada products. The service was lacking, to say the least.

ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.

Studio Moien
Luxemburgo
Alrededor de 1 mes usando la aplicación
SEO On (Avada) respondió 4 de octubre de 2023

Hi,

Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now.

This experience has been a valuable lesson for us and we are committed to continuous improvement.

Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time

Please check your email box for further update

Best regards,
Avada Support Team

7 de enero de 2024

Completely ruined my website, I do not recommend.

Charmente
Estados Unidos
Alrededor de 1 mes usando la aplicación