Avada SEO Speed Image Optimize
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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l'assistenza e davvero impeccabile e professionale, la mia fortuna e stata incontrare: Audrey, che nonostante io non sapessi scrivere in inglese, si ha spiegato e dato un aiuto veloce e professionale. Molto gentile davvero tanto, ringrazio per la pazienza e consiglio l'app sia per le funzionalità, sia per i loro piani rapporto qualita prezzo impeccabili, ma soprattutto per l'assistenza, da parte mia grazie, Andrey.
great! Thanks for Mia
Some problems encountered with the application but support is almost always available (even on weekends). Tony and Audrey are very responsive, they quickly understand the problem and ensure perfect follow-up on its resolution.
atendimento top, gostei muito da Mia ( TALVEZ UM DIA HÁ CONHEÇA )
Great support!
Penelope was great and patient!
Absolutely love with the support that given from Pamela given to me. She is very kind to support and resolved the issue.
The customer service responded very quickly and patiently, thank you
Dear Mambria store owner,
Thank you for taking the time to share your experience and feedback. We sincerely apologize for the issues you've encountered with our app.
We understand your frustration regarding the unexpected changes to your website's modules and the subsequent impact on your site’s performance. It is never our intention for our services to cause inconvenience. Our team strives to ensure that all functionalities can be seamlessly integrated without disrupting the existing setup.
I'd like to clarify how our Speed Up feature works. When using our speed up feature, we provide two options: apply the changes to a duplicate theme or directly to your live theme. Using a duplicate theme allows you to avoid unexpected changes since some features may conflict with your existing theme code, especially considering any third-party apps that might be integrated.
According to our records, it appears that the speed optimization was initially applied directly to your live theme on July 22nd, despite warnings provided within the app. This is likely what caused the unexpected alteration to your footer's layout.
Please rest assured that any changes made through our speed optimization can be reversed by deactivating the specific feature or deactivating the app. Moreover, our technical support team is fully prepared to assist in ensuring all features are compatible with your theme. We suggest reinstalling the app so that we can assist you in resolving any remaining issues and ensuring that your website operates optimally. We would greatly appreciate it if you would allow us one more opportunity to make things right.
We are continuously working to improve our application and customer service experience. Your feedback is crucial in helping us achieve this.
Please feel free to reply to my email. We are here to help and hope to resolve these challenges to your satisfaction.
Thank you for your patience and understanding.
Best regards,
Esther - Customer Success Lead
App is handy in SEO, image optimization with the quick and helpful support from Mia and technician Maison.
Very useful app, Hana was a big help!
Mia was very helpful with my problem and fixed my issue quickly.