Avada SEO & Image Optimizer , 6 632 avis
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I'm pleased with the App. Saves time and money with outstanding results. Customer support is excellent. Liz assisted me efficiently.
Very useful app. The support were very helpful with a problem I was facing.
So far so good. Need to test it out with other websites but help has been great!
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team,
Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue.
We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention.
To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution.
If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience.
Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app.
Best regards,
Avada Support Team
Very quick customer service and very helpful. I got helped by Wendy. She was very cool and effective
I received great help from Emily which saved me lots of time and effort.I recommend Emily to other customers as well
Quero agradecer o atendimento da Emily, que me ajudou a otimizar meu site.
Fico muito grata!
The assistant Tracy is very professional and helpful. She was very helpful and solved my problem in the blink of an eye. I really thank her. I really appreciate the efficient customer service of Avada SEO.
Liz was a very nice contact and super helpful with fixing our speed issues. kind and i can really only recommend AVA and her.
Fui atendido pela Hana, muito educada e prestativa.
Muito obrigado pelo atendimento de qualidade!