Avada SEO Speed Image Optimize
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (7 693)
Affiner
-
Par note
Just downloaded this, but seems to be working great so far. I will update later if necessary, but I'm very happy with for now.
Had some issues initially with the Turbo Speed Up feature but the team worked hard and put in a lot of efforts to help fix it and actually speed up my site. They put in genuine effort and fixed everything they could to achieve this. Thanks team!
Will recommend for sure!
Dear Nandini,
We’re genuinely sorry to hear about your experience with our app and truly appreciate you taking the time to share your feedback. We understand how critical it is for your business to have a smoothly running website, and we sincerely apologize for the inconvenience you’ve faced.
Regarding the increase in loading time, our support team has reached out to explain that the performance drop you observed was due to a poor LCP score rather than the Turbo feature itself. Furthermore, the speed-up process was reverted as soon as you raised concerns, ensuring that our app did not further impact your website’s performance. However, the loading time is still slow, indicating that our app doesn't contribute to this earlier.
We’ve also addressed the glitch on your banner as soon as it was reported. Our technical support team confirmed that no changes were made to your live theme from our end at that time, but we took immediate action to resolve the issue.
As for the view switch from wide to normal, this was a theme-related issue, not directly linked to our app. We worked on fixing it and have explained this during our recent call.
Lastly, we noted that you didn’t mention any further concerns regarding other apps during our conversation. We’re committed to ensuring everything is running smoothly on your site, so please let us know.
We deeply regret that after being a loyal customer for two years, we’ve let you down. We truly hope for the opportunity to turn your experience around. If you need any further assistance, please don’t hesitate to reach out.
Thank you for your understanding and for giving us the opportunity to address these issues.
Best regards,
Esther
Customer Success Lead
Great support everytime we have some doubts! Juliana in particular helped us to speed up the website and we're so happy with this app! Highly recommended
had a great experience with Esther, she helped speed up my site, now it flies, great customer service
O aplicativo é bom, cumpre o que é informado, tive um ótimo atendimento com a Emily, muito gentil, educada e muito atenciosa, nota 10!!
So far the customer service for this app has been great. We were looking for some help with the speed of our website. Hana was very helpful to advice and fixing within a few minutes. Keep up the good work.
a very helpful app...
especially Liz she is so nice & will help you
********************************************
La migliore App Seo e di miglioramento della velocità del sito che esiste. Assistenza clienti perfetta.
Excellent help from Jasmine. My store is getting faster. The interface looks nice and easy to work with.
Muy buena app. Hice el test de velocidad antes y después de iniciar la app. Mi página subió desde la velocidad 74 (categoría C) a la velocidad 86 (categoría B). Excelente trabajo! La Recomiendo!!
Hello,
Congratulations on the great result that you've got with our app!
We greatly appreciate your trust and confidence in our product.
Should you need any further assistance, do not hesitate to contact us at anytime.
Best regards,
Daisy