Avada SEO Speed Image Optimize
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The software works great, I asked for small changes and Liz responded immediately and helped me. The software seems to be a good choice from an SEO point of view.
Nice application. They have a great tech support and customer service team, the people who interfaced with me were tiana and tony. They solved my problem very quickly, I give a 5 star recommendation!
The tool is wonderful, and has incredible support, thanks to Audrey and Maison, I managed to solve my problem and improve my sales.
Thanks!
I installed and some images disappear from my landing page which is understandable, but i kept looking and some settings were changed. the price for my products disappeared from the store and when I asked them about it they told me they couldn't fixed that it was due to the program to be honest my store just got slower. I also try the free trial but since I did not like the app I uninstalled and still haven't gotten any emails from my cancel subscription. Wish me luck
Dear Botánica Orisha store owner,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Avada SEO Speed Image Optimize and understand your frustrations.
We've investigated thoroughly. Our findings indicate that our app's code was completely removed from your theme, making it unlikely that these issues originated from the app. Nonetheless, we are committed to resolving these issues and ensuring your satisfaction. I've sent you an email. Please reply to my email for further assistance.
Additionally, I can confirm that your subscription was canceled at the time you uninstalled this app.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Esther - Customer Success Lead
Emily was very helpful in assisting me with my speed on the site.
If you want to protect your account information, do not use this application, they cannot solve a problem for 3 days, the chat mixes 3-4 companies together and shows the data to other customers, there is no such thing as privacy.
Hello Old Bond Art Store Owner,
We want to extend my sincerest apologies for the challenges you've encountered with our application. We are genuinely concerned about the breach of privacy and the confusion surrounding your chat data.
It's worth noting that this matter involves a third-party chat platform integrated into our system, and we were diligently coordinating with them to address the situation. We’re glad to inform you that this issue has been resolved completely.
Please know that safeguarding customer privacy is of paramount importance to us, and this situation is completely unexpected and unacceptable. We adhere strictly to Shopify’s principles, where data privacy holds a foundational position.
Should you consider revisiting our app, we are happy to assist you in every step of the way.
Best regards,
Esther from Avada
Brilliant app - sped up the site dramatically. Like the SEO auditing tools - Hana and William - Were an awesome help with setting up and helping me through a minor issue I encountered.
Thanks again - Would recommended.
Such a great app! Already speed up my site and optimised all the images successfully.
I needed some help on something and Audrey and Anivia really helped!
Thankyou!
I had a few issues with getting the speed up tool working, but Liz was super helpful. She was able to identify the issue and now I know exactly what needs to be resolved. This app has been an absolute time saver in optimizing for seo.
The app is easy to use, and the support is fast responsable and professional