Avada SEO Image Optimizer

The customer service is not what it used to be.

"Free trial" when you have pay for it? We had issues with the App when it didn't really make ANY improvement even with the help from customer service. We were on the "free trial" and the day before we contacted them to get it fixed and also get the "free trial extended" while we see the App work as promised. Now.... we went back and through but now.... They couldn't extended it as planned and we ...

UPDATE: Still horrible. Horrible service. Horrible product. Horrible effort to try to fix own efforts. Have spend so much money for them to simply destroy my shop multiple times. They keep you in the wheel by worsening your site even more if you happen to delete their app. Very smart indeed.

Avada made our site around 30 % slower and destroyed crucial functionality on our website.

We asked for ...

UPDATE: After one year our speed has dropped dramaticaly (halfed), we contacted the support several times, either they did not know or asked for some time. What we granted every time. But they did not come back to us as promised or asked just for more time. We were fed up and uninstalled the app. We had a very good support at the beginning, but lately this was the worst customer support exchange ...

We used this app and after 7 days our website speed dropped right down to 5, this has made it a lot worse. I wouldn't recommend this app. UPDATE ******* on the 07/03/22 Now my website has been effected by these guys, its all messed up, i'm going to need to pay a developer to fix this.

This app is a waste of money. It doesn't work as described, it duplicated photos of products, and my website is not faster and optimised. I asked for help many many times, no solutions, no answer at all! Be aware!

Using this application for more than a year.
Until now everything worked perfect but on the beginning of 2024 the application started doing too many troubles.
For the last 4 months I have spent too many times and money because of the application bugs, and it made me tired and feel fucked up.
The last update of the application is the worst I ever saw. Nothing works and even while I tried to make ...

Support is excellent but the app was not helpful. Initially our Page Speed was as high as 60 for the mobile version our site but later it fell to 27. We contacted them and they made a few changes here and there but could not take it beyond 40. We were told to remove certain apps and removed the non-essential ones but didn't make much of a difference. I am thankful to Emily and her team for all ...

Gosh !This software company is going to really drive me to pieces.
The attitude of the customer service staff is very good. The efficiency of the engineers and background staff cannot be said to be very poor. They can only be said to be not working.
I have been repeatedly delayed for a month. Should I continue to spend unnecessary money?
You are exaggerating.

This app has quite simply ruined my SEO. Their customer support is worse than terrible as well. Since installing SEO Suite my website has dropped off page one of Google and is now on page two. This app might be free but when I factor in my loss of sales it has cost me a small fortune. I would not recommend this app to anyone.