Avada SEO Speed Image Optimize

Avada SEO Speed Image Optimize

Avis (7 703)

Note globale
4,9
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
Modifié le 11 janvier 2023

Emily is a very bad support person. Told her i had an issue, got told to ignore it. Told her the issues weren't there on another theme and can i not fix the issue, her response was what issue??
Told her i would remove avada SEO as Yoast support, supports. Got told sorry to hear that??
Asked to speak to a manager, got told we are all in a meeting....very bad support. I will be removing this app and going over to Yoast

My Temptations
Australie
7 mois d’utilisation de l’application
10 octobre 2023

App is not that easy to use. Support is very slow and almost sometimes never responding. it has been 2 weeks now where I cannot use the app or login to make any edits or changes. I emailed and contacted them several times and go no response. I have been wasting money now on this app for so long. I would not recommend it.

Oo Spa
Canada
4 mois d’utilisation de l’application
SEO On (Avada) a répondu 19 octobre 2023

Hi,
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

I have sent an email to your mailbox. Please help me check our message and solution to make the best use of it

Many thanks for your collaboration and we hope to sort it out for you soon

Best regards,
Avada Support Team

14 janvier 2021

I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.

Screen Print Direct
États-Unis
2 mois d’utilisation de l’application
SEO On (Avada) a répondu 14 janvier 2021

Hello,
I am Daisy from AVADA Team.

We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.

Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!

Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?

I would love to ask for your permission to clear our your problem as follow:

There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)

There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Daisy

8 décembre 2021

I'm getting the following error "Consecutive Sentences" in SEO Analysis. This is a 3K word Article. Tell me then,, why doesn't your stupid software HIGHLIGHT the error in question, if it knows exactly where these errors are located, OTHERWISE it wouldn't show this error, this is, oh i don't know to save your f***cking customer's time. DO you value your customer's time? I need the errors HIGHLIGHTED to fix them quickly

BITHAY® Wholesale
États-Unis
Environ 2 mois d’utilisation de l’application
SEO On (Avada) a répondu 8 décembre 2021

Hi,

Rainy here from AVADA. I've checked your SEO product analysis and there is no problem with consecutive sentences, you can skip the error warning and rest assured about it!

I also shoot you a follow email, kindly check it so that we can assist you better.

Thank you,
Rainy

18 mars 2024

site horrivel, nao quer abrir nem a pagina nao recomendo nem um pouco.

malevo
Brésil
5 minutes d’utilisation de l’application
SEO On (Avada) a répondu 14 août 2024

Gostaria de estender nossas mais sinceras desculpas por qualquer frustração ou inconveniência que você tenha experimentado com nosso aplicativo. Buscamos a excelência e claramente não atingimos esse padrão no seu caso.

Notei que sua avaliação recente expressou insatisfação com o desempenho do nosso aplicativo de SEO, e é importante para nós entendermos suas preocupações completamente. Você poderia nos fornecer mais detalhes sobre os problemas que você enfrentou? Qualquer feedback ou exemplo específico seria muito apreciado e nos ajudaria a fazer as melhorias necessárias.

Estamos comprometidos em mudar sua experiência e gostaríamos da oportunidade de resolver os problemas diretamente. Para avançar com eficiência, você se importaria em reinstalar o aplicativo? Garantiremos que o aplicativo será perfeitamente integrado à sua loja.

Mais uma vez, peço desculpas por qualquer problema que isso tenha causado a você, e estamos ansiosos pela oportunidade de consertar as coisas.

Atenciosamente,
Esther

27 juillet 2022

Everyones experiences are different and this app has a lot of positive reviews which is why I choose it. Yes my speed increased. However, my recommendation is to not touch this app. Firstly, you need SEO knowledge of what each of the functions do so you can understand and implement them yourself. Secondly we couldn't get the image optimisation to work properly and I couldn't get a straight answer as to why and this took well over a week. I was then told to ignore the message on my dashboard as at their end it was showing as working. Thirdly and most importantly it clashed with a number of my apps resulting in my website crashing and loosing sales. I got told it would be referred to the development team but they never got back to me instead support staff inserted code to counteract the crash which resulted in other apps crashing. Support were friendly but actual help was inconsistent. I then uninstalled and was still charged for another month which I now have to 'prove' before they will refund. This app has caused me more headaches and stress. In 5 years of having a Shopify Store this is the worst thing I ever did.

PoleGearNZ
Nouvelle-Zélande
Environ un mois d’utilisation de l’application
SEO On (Avada) a répondu 27 juillet 2022

Hi,

Thank you for your valuable feedback and I am so sorry for the experience you have had!

I can see you contacted our livechat several times and some issues happen, and we were trying to resolve it asap at the time you contacted.

To better assist you to solve all issues mentioned, I have sent a follow-up email. Please check your emailbox to for details.

Thank you so much!
Daisy from AVADA

30 septembre 2023

I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first.

Based on my experience, I can't recommend Avada products. The service was lacking, to say the least.

ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.

Studio Moien
Luxembourg
Environ un mois d’utilisation de l’application
SEO On (Avada) a répondu 4 octobre 2023

Hi,

Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now.

This experience has been a valuable lesson for us and we are committed to continuous improvement.

Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time

Please check your email box for further update

Best regards,
Avada Support Team

28 octobre 2023

After using its free trial the app tried to automatically charge my card. I tried to contact the developer many times, but I could not reach. They do not respond via e-mail. The support team is dysfunctional. Even though I wrote about the problem many times, they could not offer a solution. They usually ignore this. Finally, one of them said they would refund me after paying the money. So I did as I was told. However, even though more than seven days have passed, I have not received a refund. I still cannot reach the help center about this situation. I paid for it even though I didn't use it. As a result, I do not recommend the application.

Prime Shopping Spree
Turquie
Environ un mois d’utilisation de l’application
21 octobre 2022

This app can not handle the number of images it says it can and the support team has been totally inadequate in assisting with the problem. They say it is because of Shopify API limitations, if Shopify has limitations their app has the same limitations and they should not be making these false claims.

Beltsmart
États-Unis
Environ un mois d’utilisation de l’application
SEO On (Avada) a répondu 21 octobre 2022

Dear Tony,

We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you.

We want you to know that we're here to assist you.

We are investigating your site and working our best to find out the best solution to get the issue resolved and earn back your trust in our service.

We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!

Modifié le 8 août 2022

Worse than this application and customer service I have ever met in my life. They promise to increase your website speed: my website speed has dropped by 20 points and customer service is still looking for a solution to this problem. It's been 3 days already. They don't have enough technical skills. Very disappointed!

Scandinavian Goods
Finlande
30 jours d’utilisation de l’application
SEO On (Avada) a répondu 24 juillet 2022

Hi there,
This is Daisy from AVADA Team. I am so sorry for the delay as it takes a bit of time to apply the fixing.

I've checked your SEO analysis with the warning reported. We can totally fix the issue for you. I also shoot you a follow email, kindly check it so that we can assist you better and at highest priority.

Thank you
Daisy