Avada SEO Speed Image Optimize
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App doesn't work as expected. The template feature for the SEO is not working at all. I submitted a support ticket one week ago and there has been no response except the request for access.
I have tried installing this app twice on my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app. And even more, it actually affect my customer experience since it throws up a "google-site-verification"string onto all of my webpages, in clear view of my customers. No matter what we have tried, we cannot get rid of it. And I do not even understand why it is there in the first place since my site is verified through GTM, GA and html tag. So why this string for a totally unnecessary html file verification? And how do we get rid of this eyesore? And how do we get rid of the at least 10 snippet files still kicking around without impacting our store? Plus how do I know that there is not any redundant code embedded in other parts of my code, creating the issues that I face? NOT GOOD!
avada-gtm-body.liquid
avada-gtm-head.liquid
avada-seo-meta.liquid
avada-seo.liquid
avada-seo-other.liquid
avada-seo-redirect.liquid
avada-seo-site.liquid
avada-seo-social.liquid
avada-seo-status.liquid
avada-seo-structured.liquid
Hello,
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!
We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do.
We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.
Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.
Best regards,
Daisy from AVADA Support Team
Not at all helpful. Decreased the speed score & even the basic things are under pro plan which is not at all good for starting stores
Hi,
Firstly, we would like to take responsibility for the experience you had with our app.
First and foremost, I would like to extend my sincere apologies for any inconvenience you encountered while using our app. We noticed that you installed our app but quickly had a negative experience. Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to assist you in optimizing your website's speed and gain a better understanding of your specific requirements.
We have sent you a follow up email with details. Could you please check your emailbox and get back to us whenever you are available?
Your business with Avada is greatly appreciated. We are always there for you to assist you anytime you need us.
We are looking forward to hearing from you soon
Best regards,
Avada Support Team
A few days after installation and activation, my store speed started to fall under average. I followed the removal steps hoping to restore my store speed to before but to no avail :( Unfortunately, it doesn't seem to work for everyone.
Hi there,
I am Daisy from AVADA Team. I am reaching out to you today regarding the speed issue mentioned in your recent review of our SEO Suite app.
Firstly, I am deeply sorry to hear that your store speed started to fall under average after installing our app!
Secondly, since have not had a chance to communicate before. Would you be willing to give us more opportunities to help you improve the situation? We are very grateful for that!
To help us check this issue better, could you please let me know:
- Your speed score before and after SEO Suite installation?
- How do you measure the speed score?
- Have you installed any other new apps at the same time with SEO Suite?
Any details would be very helpful! We will try our best to help you revise the speed as it used to be.
I am looking forward to hearing from you soon
Thank you!
Daisy
The following will be my honest experience with the app and my review of the features and benefits provided. I have used this app daily for the past 4 weeks. My understanding was the app would provide SEO optimization and increase the response and speed of my site loading. Throughout my 4 weeks of using this app, and learning the web development aspects as I went, I have come to realize that all of the services and benefits the app proclaims to provide, it does not. Or, if it does, it does not do so to a satisfactory enough level to warrant taking up any space within my website or even the list of apps that my website utilizes. I have found a significantly larger impact on both SEO optimization and speed increase by taking a hands-on approach and learning the intricacies of both categories myself.
Now, I understand that is a huge undertaking, that is the reason I initially installed this app. However, it has done nothing but prove to be a disappointment in comparison to the benefits advertised. Therefore, wanting to be transparent in my review, it is my review of this app and my suggestion to anyone who reads this review not to install this app as it does not provide what it promises. I hope I am able to save you some time. Furthermore, I just finished reaching out to the support team concerning the commonly utilized feature of “lazy loading” for my website. Specifically referring to images “below the fold.”I had just started this journey 4 months ago and was able to deduce what “below the fold” means when used in this reference. It was alarming to me that the support personnel was unfamiliar not only with the term but also with their features in relation to this term. He is going to have his technical support team reach out to me via email. So, in short; their app does not do what they claim and their support team is unable to provide support.
Hi,
We sincerely apologize for the unhappy experience you encountered while using our app. We have conducted a thorough investigation into all the issues you raised in your recent emails.
Moving forward, we have sent you a follow up email explaining what we found out in full transparency. Please check your emailbox for further update.
Best regards,
Avada Support Team
after i installed and tried it. it didn't really speed up my website.. then when i uninstalled. it got so much slower than before i even installed it.. it will ruin your site... fake reviews i should say!!!!! how did you guys got 4.9????
Hi there,
This is Rainy from AVADA. First of all, I am sorry for the inconvenience you have encountered. I totally can relate to your frustration.
We have Speed up function and other features to boost your speed like Lazy loading, Minification, Instant Page.
In your case, I suppose that the functions are not properly implemented in your store yet.
We can surely fix it for you, improve the speed lightening.
Could you please check my email so that we can assist you better in this.
Hope to hear back from you soon.
Thank you!
Rainy
To be honest, at first I was skeptical about the program and thought and that it is going to be like other apps out there claiming to boost site speed. It didn't disappoint the support team was hungry for a review and did everything they could to speed up the site within hours. After the review was published, the speed crashed to 29 worse than what I started with 49. I've told them about the issue and they still didn't figure it out after 24 hours. My experience has been horrible. *Note this an updated review.
Be aware and stay away!
We installed this app and tried automatic improvement for page speed as well as some other automatic functions. The next day our SEO ranking dropped with over 2000 positions down, cathatstrophical for us and after contact with Avada they claim that this is not something that has to do with the changes the app did.
We did no other changes and our SEO score is still at this bad level even after trying to invert the changes made.
I wish we would have stayed far away from this app.
Hi,
We are sincerely sorry for the inconvenience you experience when using our service. While accidents do happen, it's our job to own them by responding quickly and doing everything in our power to help you solve the issue.
As mentioned in the feedback, the ranking dropped 1000 positions in your keywords after one day of using our app. I would love to ask for more information to investigate the issue wisely.
1/ What target keywords do you see a decrease in the ranking? What pages(s) are you referring to? We appreciate it if you let us know which tool and how you measure the ranking. The more information we have, the faster we can do to find out the root of the issue.
2/ Our app has two main benefits: optimize store speed (instantly) and ranking (long term). That said, rarely, the ranking drops badly after a night due to an application installed. Note that it takes 3-5 days for Google to index any change made on your site. There are still possible causes, and it is great to have your collaboration to find out exactly the culprit!
We are seeking your help to do a full audit to diagnose the problem and repair the process to ensure you won't have to go through anything like this again. I'm confident your next experience with our employees will be up to the high standard that you've come to expect from Avada.
We have sent you a follow up email. Please check your email box for details
Thank you
Avada Support Team
A joke. All the pictures are now super low quality using their feature to optimize the pictures for SEO
Hi there,
I am sorry for hearing your experience. We have the "Revert function" allows you to revert the images to the original so please don't worry about that. I guess you enabled the image optimization with certain quality percentage, that's why images can be lower in quality after optimization.
I sent you a follow-up email to make sure you optimize it without changing the quality, no worries. Kindly check my email so that we can assist you better!
Regards,
Rainy
This App made my website messy, and I looked for the help. But the service was inefficient, so that I could only replace my theme at last.