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quick and fast, Emily and William are supportive staff
We appreciate your positive feedback and are glad to know you found our service quick and efficient. Emily and William are pleased to hear that their support was helpful. If you need further assistance, please don't hesitate to contact us! 👍
Tiana and Maison were so efficient and swift in solving my issue.
Thank you Tiana and Maison!
Brilliant app, the support from Tiana and Toby was excellent
Thanks for Audrey and Toby. Our problem was solved quickly and professionally. It was a very good service experience.
Hana was very helpful. Good job!
This app is amazing. It's easy to use and makes SEO a step-by-step solution for people who don't understand the ever-changing world of SEO while keeping the website fast. their support is always happy to help as well.
Very good app and the support is super. The support team member Tiana helped me with SEO from my webshop and answered my questions to perfection.
its the best app for much everything and much appreciation to Liz and Tracy they really helped me alott and with exceptional care, Thank you Alott
Does not work. Slowed down the site. So many issues. They also charged me for the annual plan after I selected monthly and will not reverse the charge. Support is awful.
Please accept our sincerest apologies for any inconvenience or frustration caused.
Concerning the billing issue you previously mentioned, we took immediate action to support you and offer you options to rectify the situation as soon as the concern was raised. We already applied an app credit to cover the charges for both the annual and monthly plans.
Additionally, I would like to address the concern you mentioned about our app slowing down your site. I couldn't find any previous mention of this issue in our chat history. Please re-install the app so we can look into this.
At Avada, we always prioritize our customers, and we would love the opportunity to assist you further. Please let us know how we can make this right.
We hope to turn your experience around and look forward to hearing from you soon.
Best regards,
Esther
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