Avada SEO Speed Image Optimize
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had a problem with a script, and Esther and Tony quickly fix it and it works great. very happy with the customer service. and look forward to using Avada more.
I've been using this Shopify app for the past 2 months and it's been excellent for improving my store's SEO and page speed. The automatic image optimization and lazy loading features have significantly boosted my site's performance, while the SEO tools have helped me rank higher in search. Highly recommended for Shopify store owners.
I need this app. I don't have the time to fix broken links based on how my products are set up. However, I was a little unsure if I was doing it right. So I hopped on the Customer service chat. The customer service with Avada is supportive and quick. Emily, was able to verify everything was running smoothly. I appreciate her help and giving me the confidence in knowing my business is running without any hiccups. I can focus on creating products and not worry about broken links. Thank you again, EMILY!!
good customer support when needed Audrey was excellent
We're so grateful for your 5-star review! 🌟 It's great to know that our app and service met your expectations. Thanks for choosing us. Let us know if there's anything else we can do for you!
Working with Nolan and William (the technician) from Avada SEO Suite has been great! They're helping me improve my web SEO, and I'm excited to see the results in the coming days. Their customer service is outstanding and incomparable. What's even better is that they offer help even if I'm just a free plan subscriber. I highly recommend their services!
Hemos estado utilizando esta suite de SEO de Avada desde que abrimos nuestra tienda. Hasta ahora, el servicio que hemos recibido ha sido excelente. Su atención al cliente es muy buena, especialmente Ricky, quien me ayudó a resolver varios problemas en nuestra tienda. Gracias por su apoyo
Clear and concise message from the support team
I was struggling to fix some links and speed on my side and after one quick message to Audrey everything was sorted. Excellent service
The customer service responded very quickly and patiently, thank you
Dear Mambria store owner,
Thank you for taking the time to share your experience and feedback. We sincerely apologize for the issues you've encountered with our app.
We understand your frustration regarding the unexpected changes to your website's modules and the subsequent impact on your site’s performance. It is never our intention for our services to cause inconvenience. Our team strives to ensure that all functionalities can be seamlessly integrated without disrupting the existing setup.
I'd like to clarify how our Speed Up feature works. When using our speed up feature, we provide two options: apply the changes to a duplicate theme or directly to your live theme. Using a duplicate theme allows you to avoid unexpected changes since some features may conflict with your existing theme code, especially considering any third-party apps that might be integrated.
According to our records, it appears that the speed optimization was initially applied directly to your live theme on July 22nd, despite warnings provided within the app. This is likely what caused the unexpected alteration to your footer's layout.
Please rest assured that any changes made through our speed optimization can be reversed by deactivating the specific feature or deactivating the app. Moreover, our technical support team is fully prepared to assist in ensuring all features are compatible with your theme. We suggest reinstalling the app so that we can assist you in resolving any remaining issues and ensuring that your website operates optimally. We would greatly appreciate it if you would allow us one more opportunity to make things right.
We are continuously working to improve our application and customer service experience. Your feedback is crucial in helping us achieve this.
Please feel free to reply to my email. We are here to help and hope to resolve these challenges to your satisfaction.
Thank you for your patience and understanding.
Best regards,
Esther - Customer Success Lead
I highly recommend Avada! My Shopify website had been suffering from slow performance for a long time. Bem, the technician from Avada, fixed the issue instantly in just 30 minutes. There was no hesitation or delay; everything was done seamlessly. Fantastic service and incredibly efficient!