Avada SEO Speed Image Optimize

Dear Raza Gems LLc store owner,

Thank you for sharing your feedback about the Avada SEO Suite app, and we apologize for any confusion or frustration you've experienced. We genuinely appreciate users like you who take the time to provide valuable insights.

I want to assure you that we take your concerns seriously and are committed to addressing them promptly. To better assist you, could you please provide more specific details about the discrepancies you encountered after installing the app? Understanding your experience in more detail will help us investigate and resolve the issues effectively.

Additionally, our team is here to help guide you through any questions you may have about the app's features, pricing, or functionality. Please don't hesitate to reach out with more information or any further queries, and we'll do our best to assist you.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Best regards,
Avada Support Team

Hi,

This is Daisy from AVADA Team. Thank you for your feedback on our app!

We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

1/ The app has broken your sitemap => Is that HMTL or XML sitemap?
Would you mind giving us a chance to communicate and take actions to investigate the issue and make sure things are back to its original version?

2/ After uninstalling the app, the code added by the app remain in the web

=> Already aware of this matter, we have added a function to auto remove code before uninstallation. Please click on this button to remove code before you uninstall the app
https://prnt.sc/CgHYCvXM6SJm

In case the code still remains, our support team is always available 24/7 to assist you on livechat

As we have not contacted before, I really hope that you can get back to us so that we can work together and solve all issues. Thank you so much for your cooperation!

Best regards,
Daisy

Hi,
Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app!

Before you uninstall the app, you can definitely remove all our app assets from your shop automatically here:
https://prnt.sc/1sfRxkFlfpYy

You can also manually remove app assets by following our instruction:
https://help.avada.app/seo/what-do-i-need-to-do-after-uninstalling-seo-app/

There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. Like other SEO apps, after being uninstalled, the code still remains on your website because of some features like meta tags or structured data which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Avada Support Team

Dear Aziz,

I'm sorry that the app doesn't deliver to your satisfaction.

I would greatly appreciate any specific feedback you can provide on what aspects of the app did not meet your expectations or areas where you believe improvements could be made. Your insights are invaluable to us as we strive to enhance our services.

Additionally, we have applied a credit of $990.00 to cover the app charge on your pending invoice, as you can see in your account. Could you please confirm if you have received the app credit successfully?

Thank you for your cooperation, and we look forward to hearing from you soon.

Best regards,
Esther - Customer Success Lead