Avada SEO Speed Image Optimize
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Very bad experience.. After installing app when I started image optimization than it stuck after some time... After contact customer care it start ... Again after some time it stop... No technical team available to resolve issue instantly. As per customer care she said me to wait 2 to 3 days for resolving issue. Very discouraging experience...
Hi,
We're genuinely sorry to hear about your experience. Your frustration is understandable, and we apologize for the inconvenience. We've already sent you an email to address this issue promptly. Your feedback helps us improve, and we're committed to resolving this matter as soon as possible. Thank you for your patience.
Best regards,
Avada Support Team
Complete scammers. Everything is set up in such a way that after choosing the 14-day trial period, you thought that all the features of the pro version were still unavailable to you. So you switched to the pro version right away. The very first function I tested, which is adding alt tags to images, doesn't work correctly. Despite clear settings indicating not to overwrite the current text, it still overwrites it. The support team is not helpful at all and says it's supposed to be that way. After just 3 minutes of using it, I asked for a refund. We'll see.
Hi,
Thank you so much for taking time to leave us a review. As promised, we are willing to refund the app charge which was triggered by an accident. We are genuinely delighted to learn that the situation has been clarified and we hope that our diligent efforts have showcased our empathy and sincerity in resolving this matter.
If you need any further help, please feel free to ask
Best regards,
Avada Support Team
The only app that causes you trouble when you delete it and has many warning messages not to remove. seems like it could be resolved but they keep it on purpose to force you to use their app. cannot recommend
Hello,
I am Daisy from AVADA Team. I am writing this email to follow up on your experience with our SEO Suite app.
We’re sorry to hear you did not have a great experience. Since we haven't had a chance to communicate before, please let us check the issue for you.
I have just sent an email to your mailbox. Please help me check our message and solution.
Many thanks for your collaboration and we hope to sort it out for you soon
Best regards,
Daisy
eu baixei esse app para me ajudar, porém não gostei de sua utilização e o removi, mas ao remover ele ainda deixou as alterações que ele havia feito, agora meu site está ruim por causa dele e se eu tento excluir um arquivo do código ele da error na página. Não baixem esse app!
Hello,
I am Daisy from AVADA Team. I am writing this email to follow up on your experience with our SEO Suite app.
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.
I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code.
Many thanks for your collaboration and we hope to sort it out for you soon
Best regards,
Daisy
Najgorsza apka do seo. Unikajcie jej. Poziom SEO po jej działaniu spadł z 85% na 60%. Błędy do naprawienia tylko przez programistę. Zmiany w szablonie, sklep zwolnił z 87% na 47%. Mimo indeksacji blokuje meta tittle i description. Ogólnie więcej szkód niż pożytku.
It seemed to slow down my page speed scores but the bigger problem is now I'm having to take time to manually remove leftover code that wasn't removed by the uninstall function. Now I have to figure out how to remove this line of code: Liquid error (layout/theme line 8): Could not find asset snippets/avada-seo.liquid
Hi,
Thank you for your review. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better.
Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 65 or even beyond. We would appreciate your thoughts on our proposed solution.
We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
Avada Support Team
PESSIMO, QUERO CANCELAR JÁ OS 14 DIAS DE AVALIAÇAÕ. HORRIVEL
CANCELAR PLANO
CANCELARRRRRRRRRRRRRRRRRRRRR
Hi,
First of all, we are sorry for any inconvenience that you have while using our app.
We notice that you installed the app 30 minutes ago and shortly left with your feedback. It seems like none of the features has been activated . It is a pity that we have not had a chance to support you before you uninstall the app.
I sent you a follow-up email, kindly check it and we can assist you better!
Thank you so much
Avada Support Team
the app is not working for free don't use this app this app not provide any free option to use worst app
Hi there,
Thank you so much for taking your time to leave us a review. We really appreciate your feedback.
We notice that you have installed our app and quickly left with a negative experience after 8 minutes. In the review you mentioned that "the app is not working for free". We understand that our app may not be suitable for everyone. However, I wanted to clarify that our app does offer a free version with a number of features that can be particularly useful for young and starter businesses. As you can see from our listing, we provide image optimization for up to 50 products per month, unlimited Alt optimization, a free SEO checklist, and an HTML sitemap.
Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to better understand your specific needs and which features you are interested in using. This will allow us to provide you with tailored advice and assistance that can address any concerns you may have.
Thank you for taking the time to read this email, and we look forward to hearing from you soon. Should you have any questions or require any further information, please don't hesitate to reach out.
Best regards,
Avada Support Team
Uninstalled app and it left liquid files and a theme! Now my site has a liquid error at the top of the landing page
It has broken my sitemap. And even after uninstalling the app, the code added by the app remain in the web. Be careful.
Hi,
This is Daisy from AVADA Team. Thank you for your feedback on our app!
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.
1/ The app has broken your sitemap => Is that HMTL or XML sitemap?
Would you mind giving us a chance to communicate and take actions to investigate the issue and make sure things are back to its original version?
2/ After uninstalling the app, the code added by the app remain in the web
=> Already aware of this matter, we have added a function to auto remove code before uninstallation. Please click on this button to remove code before you uninstall the app
https://prnt.sc/CgHYCvXM6SJm
In case the code still remains, our support team is always available 24/7 to assist you on livechat
As we have not contacted before, I really hope that you can get back to us so that we can work together and solve all issues. Thank you so much for your cooperation!
Best regards,
Daisy