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Hello Old Bond Art Store Owner,

We want to extend my sincerest apologies for the challenges you've encountered with our application. We are genuinely concerned about the breach of privacy and the confusion surrounding your chat data.

It's worth noting that this matter involves a third-party chat platform integrated into our system, and we were diligently coordinating with them to address the situation. We’re glad to inform you that this issue has been resolved completely.

Please know that safeguarding customer privacy is of paramount importance to us, and this situation is completely unexpected and unacceptable. We adhere strictly to Shopify’s principles, where data privacy holds a foundational position.

Should you consider revisiting our app, we are happy to assist you in every step of the way.

Best regards,
Esther from Avada

Please accept our sincerest apologies for any inconvenience or frustration caused.

Concerning the billing issue you previously mentioned, we took immediate action to support you and offer you options to rectify the situation as soon as the concern was raised. We already applied an app credit to cover the charges for both the annual and monthly plans.

Additionally, I would like to address the concern you mentioned about our app slowing down your site. I couldn't find any previous mention of this issue in our chat history. Please re-install the app so we can look into this.

At Avada, we always prioritize our customers, and we would love the opportunity to assist you further. Please let us know how we can make this right.

We hope to turn your experience around and look forward to hearing from you soon.

Best regards,
Esther

Dear PurezaVital Store Owner.

Thank you so much for taking the time to leave a feedback to our app and we are truly sorry to hear about the issues you've experienced. We take your feedback very seriously and want to ensure that we address any problems promptly.

We noticed that you haven’t reached out to our support team yet, and we would like to offer our assistance in resolving the issues you encountered. Our goal is to help you restore your store’s settings and customizations as quickly as possible.

Could you please provide us with more details about the specific problems you faced? Any information you can share will be incredibly helpful for our team to diagnose and fix the issues.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. We look forward to hearing from you soon.

Best regards,
Avada Support Team

Hello Vinterro Store Owner,

I understand from your review that there was a concern regarding a charge of $32 for daily use, for which you've requested a refund. Allow me to clarify how our subscription model works. Like many Shopify applications, our app is based on a subscription system. Users are charged a recurring fee of $34.95 every 30 days to access the app or certain features within it. This fee is not calculated on a daily basis but covers the entire subscription period.

Upon reviewing your account details, I noticed your subscription began on March 30th and was set to renew on April 29th. As per our 30-day guarantee refund policy, you are eligible for a refund since your cancellation request falls within this period.

We have already issued a full refund. Please reply to our email to confirm that you have received the refund.

Thank you for your understanding, and we apologize for any confusion this may have caused.

Best regards,
Esther from Avada

Hi,
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

I have sent an email to your mailbox. Please help me check our message and solution to make the best use of it

Many thanks for your collaboration and we hope to sort it out for you soon

Best regards,
Avada Support Team