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속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
리뷰 (7,605)
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Quick and responsive and Hana answered my question straight away.
Very helpful, prompt support.
Excellent customer support and a helpful App, Special mention to Audrey for her prompt response
Hello, I was charged $32 for daily use and I would like a refund.
Hello Vinterro Store Owner,
I understand from your review that there was a concern regarding a charge of $32 for daily use, for which you've requested a refund. Allow me to clarify how our subscription model works. Like many Shopify applications, our app is based on a subscription system. Users are charged a recurring fee of $34.95 every 30 days to access the app or certain features within it. This fee is not calculated on a daily basis but covers the entire subscription period.
Upon reviewing your account details, I noticed your subscription began on March 30th and was set to renew on April 29th. As per our 30-day guarantee refund policy, you are eligible for a refund since your cancellation request falls within this period.
We have already issued a full refund. Please reply to our email to confirm that you have received the refund.
Thank you for your understanding, and we apologize for any confusion this may have caused.
Best regards,
Esther from Avada
Like it, still testing but the support with Emily was eficient.
Jasmine and Gidoen is so nice, thanks guys!
Emily has been fantastic is supporting me using AVADA, brilliant customer service!
I would recommend this app the support is great, and if there is an issue they go above and beyond to help. Thank you Sunny
Emily helped me a lot
Very helpful, thank you so much