Avada SEO Speed Image Optimize
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Esther has been very helpful with my seo issues
Saw an instant improvement and the support is super quick :)
Hello, I was charged $32 for daily use and I would like a refund.
Hello Vinterro Store Owner,
I understand from your review that there was a concern regarding a charge of $32 for daily use, for which you've requested a refund. Allow me to clarify how our subscription model works. Like many Shopify applications, our app is based on a subscription system. Users are charged a recurring fee of $34.95 every 30 days to access the app or certain features within it. This fee is not calculated on a daily basis but covers the entire subscription period.
Upon reviewing your account details, I noticed your subscription began on March 30th and was set to renew on April 29th. As per our 30-day guarantee refund policy, you are eligible for a refund since your cancellation request falls within this period.
We have already issued a full refund. Please reply to our email to confirm that you have received the refund.
Thank you for your understanding, and we apologize for any confusion this may have caused.
Best regards,
Esther from Avada
Thank You Lydia <3
Awesome app and brilliant support assistance!
Testing out the value of Avada for the first time and Lydia's support was so much more than expected. It's clear they have the business owner in mind and the insights Lydia and Avada were able to provide were eye opening. As my shop grows, I will, without question ensure I'm using Avada to optimize the experience.
Emily's customer service during the installation of the Avada SEO app was exemplary. From the outset, her approach was both professional and insightful, ensuring a smooth and efficient setup process. Emily demonstrated a deep understanding of the app's functionalities, offering tailored advice that aligned perfectly with our specific needs. Her responsiveness to queries was outstanding, providing clear, concise answers that facilitated a seamless integration. Moreover, Emily's proactive suggestions for optimising our website's SEO through Avada's features were particularly valuable, reflecting her commitment to going above and beyond in her support. Overall, Emily's assistance was instrumental in maximising the benefits of the Avada SEO app for our business, making her an invaluable resource for any team looking to enhance their online visibility.
I started using this app to compress images, optimize alt tags, and audit my SEO and I'm impressed with how quickly I was able to get started and begin implementing it into my workflow. I was up and running in mere minutes. The app is intuitive and user-friendly, making the onboarding process smooth and efficient.
Additionally, I had a question about my indexing status and reached out to customer support. Audrey from the support team was incredibly quick to respond and provided helpful guidance to resolve my issue. Overall, I'm highly satisfied with the app's performance and the excellent customer support provided by Audrey.
thank you hana for your help today. love Bailey Paws :D
Great support from Liz and Emily. If you got stuck in something, just hit the chat icon and chat with them. I highly recommend it!