전체 평점
4.9
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2023년 10월 27일에 편집됨

Not happy with recent support for 1-2 weeks. Team trying to buy more time and juggling around. Hope to get resolution.

myaara.com
인도
앱 사용 기간 7개월
2023년 1월 11일에 편집됨

Emily is a very bad support person. Told her i had an issue, got told to ignore it. Told her the issues weren't there on another theme and can i not fix the issue, her response was what issue??
Told her i would remove avada SEO as Yoast support, supports. Got told sorry to hear that??
Asked to speak to a manager, got told we are all in a meeting....very bad support. I will be removing this app and going over to Yoast

My Temptations
오스트레일리아
앱 사용 기간 7개월
2023년 9월 15일

Najgorsza apka do seo. Unikajcie jej. Poziom SEO po jej działaniu spadł z 85% na 60%. Błędy do naprawienia tylko przez programistę. Zmiany w szablonie, sklep zwolnił z 87% na 47%. Mimo indeksacji blokuje meta tittle i description. Ogólnie więcej szkód niż pożytku.

MONAS-SHOP Home Garden Beauty Pets
폴란드
앱 사용 기간 33분
2021년 1월 14일

I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.

Screen Print Direct
미국
앱 사용 기간 2개월
답글 Avada개 2021년 1월 14일

Hello,
I am Daisy from AVADA Team.

We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.

Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!

Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?

I would love to ask for your permission to clear our your problem as follow:

There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)

There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Daisy

2021년 12월 8일

I'm getting the following error "Consecutive Sentences" in SEO Analysis. This is a 3K word Article. Tell me then,, why doesn't your stupid software HIGHLIGHT the error in question, if it knows exactly where these errors are located, OTHERWISE it wouldn't show this error, this is, oh i don't know to save your f***cking customer's time. DO you value your customer's time? I need the errors HIGHLIGHTED to fix them quickly

BITHAY® Wholesale
미국
앱 사용 기간 대략 2개월
답글 Avada개 2021년 12월 8일

Hi,

Rainy here from AVADA. I've checked your SEO product analysis and there is no problem with consecutive sentences, you can skip the error warning and rest assured about it!

I also shoot you a follow email, kindly check it so that we can assist you better.

Thank you,
Rainy

2022년 7월 27일

Everyones experiences are different and this app has a lot of positive reviews which is why I choose it. Yes my speed increased. However, my recommendation is to not touch this app. Firstly, you need SEO knowledge of what each of the functions do so you can understand and implement them yourself. Secondly we couldn't get the image optimisation to work properly and I couldn't get a straight answer as to why and this took well over a week. I was then told to ignore the message on my dashboard as at their end it was showing as working. Thirdly and most importantly it clashed with a number of my apps resulting in my website crashing and loosing sales. I got told it would be referred to the development team but they never got back to me instead support staff inserted code to counteract the crash which resulted in other apps crashing. Support were friendly but actual help was inconsistent. I then uninstalled and was still charged for another month which I now have to 'prove' before they will refund. This app has caused me more headaches and stress. In 5 years of having a Shopify Store this is the worst thing I ever did.

PoleGearNZ
뉴질랜드
앱 사용 기간 대략 1개월
답글 Avada개 2022년 7월 27일

Hi,

Thank you for your valuable feedback and I am so sorry for the experience you have had!

I can see you contacted our livechat several times and some issues happen, and we were trying to resolve it asap at the time you contacted.

To better assist you to solve all issues mentioned, I have sent a follow-up email. Please check your emailbox to for details.

Thank you so much!
Daisy from AVADA

2022년 10월 21일

This app can not handle the number of images it says it can and the support team has been totally inadequate in assisting with the problem. They say it is because of Shopify API limitations, if Shopify has limitations their app has the same limitations and they should not be making these false claims.

Beltsmart
미국
앱 사용 기간 대략 1개월
답글 Avada개 2022년 10월 21일

Dear Tony,

We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you.

We want you to know that we're here to assist you.

We are investigating your site and working our best to find out the best solution to get the issue resolved and earn back your trust in our service.

We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!

2022년 8월 8일에 편집됨

Worse than this application and customer service I have ever met in my life. They promise to increase your website speed: my website speed has dropped by 20 points and customer service is still looking for a solution to this problem. It's been 3 days already. They don't have enough technical skills. Very disappointed!

Scandinavian Goods
핀란드
앱 사용 기간 30일
답글 Avada개 2022년 7월 24일

Hi there,
This is Daisy from AVADA Team. I am so sorry for the delay as it takes a bit of time to apply the fixing.

I've checked your SEO analysis with the warning reported. We can totally fix the issue for you. I also shoot you a follow email, kindly check it so that we can assist you better and at highest priority.

Thank you
Daisy

2023년 1월 8일

Péssimo, ao inves de comprimir as imagens retirou varias imagens do meu site e descrição de produtos!
Por mim não daria nem 1 estrela!
paguei o plano para voltar as minhas imagens mas ele não restaurou a cagada que fez!!!!
NÃO RECOMENDO JAMAIS!

Green Box
브라질
앱 사용 기간 23일
2022년 9월 15일

App doesn't work as expected. The template feature for the SEO is not working at all. I submitted a support ticket one week ago and there has been no response except the request for access.

bodyhealthessential.com
미국
앱 사용 기간 19일