Avada SEO Speed Image Optimize

Dear Mambria store owner,

Thank you for taking the time to share your experience and feedback. We sincerely apologize for the issues you've encountered with our app.

We understand your frustration regarding the unexpected changes to your website's modules and the subsequent impact on your site’s performance. It is never our intention for our services to cause inconvenience. Our team strives to ensure that all functionalities can be seamlessly integrated without disrupting the existing setup.

I'd like to clarify how our Speed Up feature works. When using our speed up feature, we provide two options: apply the changes to a duplicate theme or directly to your live theme. Using a duplicate theme allows you to avoid unexpected changes since some features may conflict with your existing theme code, especially considering any third-party apps that might be integrated.

According to our records, it appears that the speed optimization was initially applied directly to your live theme on July 22nd, despite warnings provided within the app. This is likely what caused the unexpected alteration to your footer's layout.

Please rest assured that any changes made through our speed optimization can be reversed by deactivating the specific feature or deactivating the app. Moreover, our technical support team is fully prepared to assist in ensuring all features are compatible with your theme. We suggest reinstalling the app so that we can assist you in resolving any remaining issues and ensuring that your website operates optimally. We would greatly appreciate it if you would allow us one more opportunity to make things right.

We are continuously working to improve our application and customer service experience. Your feedback is crucial in helping us achieve this.

Please feel free to reply to my email. We are here to help and hope to resolve these challenges to your satisfaction.

Thank you for your patience and understanding.

Best regards,
Esther - Customer Success Lead