Avada SEO Image Optimizer
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A few days after installation and activation, my store speed started to fall under average. I followed the removal steps hoping to restore my store speed to before but to no avail :( Unfortunately, it doesn't seem to work for everyone.
Hi there,
I am Daisy from AVADA Team. I am reaching out to you today regarding the speed issue mentioned in your recent review of our SEO Suite app.
Firstly, I am deeply sorry to hear that your store speed started to fall under average after installing our app!
Secondly, since have not had a chance to communicate before. Would you be willing to give us more opportunities to help you improve the situation? We are very grateful for that!
To help us check this issue better, could you please let me know:
- Your speed score before and after SEO Suite installation?
- How do you measure the speed score?
- Have you installed any other new apps at the same time with SEO Suite?
Any details would be very helpful! We will try our best to help you revise the speed as it used to be.
I am looking forward to hearing from you soon
Thank you!
Daisy
The following will be my honest experience with the app and my review of the features and benefits provided. I have used this app daily for the past 4 weeks. My understanding was the app would provide SEO optimization and increase the response and speed of my site loading. Throughout my 4 weeks of using this app, and learning the web development aspects as I went, I have come to realize that all of the services and benefits the app proclaims to provide, it does not. Or, if it does, it does not do so to a satisfactory enough level to warrant taking up any space within my website or even the list of apps that my website utilizes. I have found a significantly larger impact on both SEO optimization and speed increase by taking a hands-on approach and learning the intricacies of both categories myself.
Now, I understand that is a huge undertaking, that is the reason I initially installed this app. However, it has done nothing but prove to be a disappointment in comparison to the benefits advertised. Therefore, wanting to be transparent in my review, it is my review of this app and my suggestion to anyone who reads this review not to install this app as it does not provide what it promises. I hope I am able to save you some time. Furthermore, I just finished reaching out to the support team concerning the commonly utilized feature of “lazy loading” for my website. Specifically referring to images “below the fold.”I had just started this journey 4 months ago and was able to deduce what “below the fold” means when used in this reference. It was alarming to me that the support personnel was unfamiliar not only with the term but also with their features in relation to this term. He is going to have his technical support team reach out to me via email. So, in short; their app does not do what they claim and their support team is unable to provide support.
Hi,
We sincerely apologize for the unhappy experience you encountered while using our app. We have conducted a thorough investigation into all the issues you raised in your recent emails.
Moving forward, we have sent you a follow up email explaining what we found out in full transparency. Please check your emailbox for further update.
Best regards,
Avada Support Team
Worst app I’ve seen. It totally broke my site and got suspended from Google. Now I have to invest +500€ to get my site working again. DO NOT USE THIS APP
site horrivel, nao quer abrir nem a pagina nao recomendo nem um pouco.
Gostaria de estender nossas mais sinceras desculpas por qualquer frustração ou inconveniência que você tenha experimentado com nosso aplicativo. Buscamos a excelência e claramente não atingimos esse padrão no seu caso.
Notei que sua avaliação recente expressou insatisfação com o desempenho do nosso aplicativo de SEO, e é importante para nós entendermos suas preocupações completamente. Você poderia nos fornecer mais detalhes sobre os problemas que você enfrentou? Qualquer feedback ou exemplo específico seria muito apreciado e nos ajudaria a fazer as melhorias necessárias.
Estamos comprometidos em mudar sua experiência e gostaríamos da oportunidade de resolver os problemas diretamente. Para avançar com eficiência, você se importaria em reinstalar o aplicativo? Garantiremos que o aplicativo será perfeitamente integrado à sua loja.
Mais uma vez, peço desculpas por qualquer problema que isso tenha causado a você, e estamos ansiosos pela oportunidade de consertar as coisas.
Atenciosamente,
Esther
after i installed and tried it. it didn't really speed up my website.. then when i uninstalled. it got so much slower than before i even installed it.. it will ruin your site... fake reviews i should say!!!!! how did you guys got 4.9????
Hi there,
This is Rainy from AVADA. First of all, I am sorry for the inconvenience you have encountered. I totally can relate to your frustration.
We have Speed up function and other features to boost your speed like Lazy loading, Minification, Instant Page.
In your case, I suppose that the functions are not properly implemented in your store yet.
We can surely fix it for you, improve the speed lightening.
Could you please check my email so that we can assist you better in this.
Hope to hear back from you soon.
Thank you!
Rainy
To be honest, at first I was skeptical about the program and thought and that it is going to be like other apps out there claiming to boost site speed. It didn't disappoint the support team was hungry for a review and did everything they could to speed up the site within hours. After the review was published, the speed crashed to 29 worse than what I started with 49. I've told them about the issue and they still didn't figure it out after 24 hours. My experience has been horrible. *Note this an updated review.
Be aware and stay away!
We installed this app and tried automatic improvement for page speed as well as some other automatic functions. The next day our SEO ranking dropped with over 2000 positions down, cathatstrophical for us and after contact with Avada they claim that this is not something that has to do with the changes the app did.
We did no other changes and our SEO score is still at this bad level even after trying to invert the changes made.
I wish we would have stayed far away from this app.
Hi,
We are sincerely sorry for the inconvenience you experience when using our service. While accidents do happen, it's our job to own them by responding quickly and doing everything in our power to help you solve the issue.
As mentioned in the feedback, the ranking dropped 1000 positions in your keywords after one day of using our app. I would love to ask for more information to investigate the issue wisely.
1/ What target keywords do you see a decrease in the ranking? What pages(s) are you referring to? We appreciate it if you let us know which tool and how you measure the ranking. The more information we have, the faster we can do to find out the root of the issue.
2/ Our app has two main benefits: optimize store speed (instantly) and ranking (long term). That said, rarely, the ranking drops badly after a night due to an application installed. Note that it takes 3-5 days for Google to index any change made on your site. There are still possible causes, and it is great to have your collaboration to find out exactly the culprit!
We are seeking your help to do a full audit to diagnose the problem and repair the process to ensure you won't have to go through anything like this again. I'm confident your next experience with our employees will be up to the high standard that you've come to expect from Avada.
We have sent you a follow up email. Please check your email box for details
Thank you
Avada Support Team
A joke. All the pictures are now super low quality using their feature to optimize the pictures for SEO
Hi there,
I am sorry for hearing your experience. We have the "Revert function" allows you to revert the images to the original so please don't worry about that. I guess you enabled the image optimization with certain quality percentage, that's why images can be lower in quality after optimization.
I sent you a follow-up email to make sure you optimize it without changing the quality, no worries. Kindly check my email so that we can assist you better!
Regards,
Rainy
This App made my website messy, and I looked for the help. But the service was inefficient, so that I could only replace my theme at last.
VELOCIDADE DA MINHA LOJA FICOU HORRIVEL COM ESSE APP, NÃO INDICO NINGUEM AO MENOS SE QUEREM TER DORES DE CABEÇA
Hi,
I am sorry to hear your feedback. Did you check your site speed before and after installing our app? Because our SEO Suite app cannot lower your site speed, it even helps improve site loading speed by optimizing images, pre-loading the pages. Other functions of the app help to improve site ranking on Search result.
I wanted to reach out and assist you in finding out what is the actual factor that makes your site speed worse. And we can give the best advice on how to optimize it.
I sent you a follow-up email so kindly get back to me to sort out this problem for you.
Regards,
Rainy from AVADA