Avada SEO Speed Image Optimize

Dear PurezaVital Store Owner.

Thank you so much for taking the time to leave a feedback to our app and we are truly sorry to hear about the issues you've experienced. We take your feedback very seriously and want to ensure that we address any problems promptly.

We noticed that you haven’t reached out to our support team yet, and we would like to offer our assistance in resolving the issues you encountered. Our goal is to help you restore your store’s settings and customizations as quickly as possible.

Could you please provide us with more details about the specific problems you faced? Any information you can share will be incredibly helpful for our team to diagnose and fix the issues.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. We look forward to hearing from you soon.

Best regards,
Avada Support Team

Hello Vinterro Store Owner,

I understand from your review that there was a concern regarding a charge of $32 for daily use, for which you've requested a refund. Allow me to clarify how our subscription model works. Like many Shopify applications, our app is based on a subscription system. Users are charged a recurring fee of $34.95 every 30 days to access the app or certain features within it. This fee is not calculated on a daily basis but covers the entire subscription period.

Upon reviewing your account details, I noticed your subscription began on March 30th and was set to renew on April 29th. As per our 30-day guarantee refund policy, you are eligible for a refund since your cancellation request falls within this period.

We have already issued a full refund. Please reply to our email to confirm that you have received the refund.

Thank you for your understanding, and we apologize for any confusion this may have caused.

Best regards,
Esther from Avada

Dear Raza Gems LLc store owner,

Thank you for sharing your feedback about the Avada SEO Suite app, and we apologize for any confusion or frustration you've experienced. We genuinely appreciate users like you who take the time to provide valuable insights.

I want to assure you that we take your concerns seriously and are committed to addressing them promptly. To better assist you, could you please provide more specific details about the discrepancies you encountered after installing the app? Understanding your experience in more detail will help us investigate and resolve the issues effectively.

Additionally, our team is here to help guide you through any questions you may have about the app's features, pricing, or functionality. Please don't hesitate to reach out with more information or any further queries, and we'll do our best to assist you.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Best regards,
Avada Support Team