Avada SEO: Hastighet & Bilde
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Omtaler (4 241)
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I uninstalled the theme because this app caused the theme to crash.
Numerous .aio files need to be removed and code modified after uninstallation.
Hi,
This is Daisy, your account manager at AVADA. I am writing this email to follow up on your 1 star- experience with our SEO Suite app.
First of all, I am so sorry to hear that you can not use our app any more because of the crash. We never want this to happen to you and will do everything we can to bring everything back to its original version.
There is an function to auto remove code before uninstallation. Please click on this button to remove all app code before you uninstall the app (https://prnt.sc/CgHYCvXM6SJm)
We are working hard to reproduce the issue and really need your cooperation to figure out what was wrong.
At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update.
Thank you
Daisy
Sitemap doesn't work. they don't fix anything. they say they are sending to support to fix and don't do anything. Its been four days. a complete waste of time and insult. Horrible !!!!!!!! Insulting to not even email an update.
Hello
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.
I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code.
Many thanks for your collaboration and we hope to sort it out for you soon
Best regards,
Avada Support Team
I subscribed to the Pro Plan and the App stills set me in the Free plan features. Not good to the pocket.
Hi Katherine,
Thank you for sharing your experience. I’m truly sorry for any confusion regarding your Pro plan subscription. From our system, we can see that your upgrade was processed successfully, but it seems there might have been something unclear on your end.
If you had reached out to our support team at that time, we would have had the opportunity to assist you immediately and clarify everything. We offer 24/7 in-app live chat support, always ready to help whenever something doesn’t seem right.
I’ve also sent you an email to follow up on this — please reply to it so we can fix this together. We’d love the chance to make things right and support you further.
Your feedback is invaluable, and we'd appreciate the opportunity to turn your experience around.
Best regards,
Esther
Avada Team
Ne fonctionne pas tout le temps c'est pénible va bug tout le temps c
Merci pour votre retour.
Nous vous présentons nos excuses les plus sincères pour les désagréments rencontrés lors de l'utilisation de notre application. Parfois, des problèmes comme celui-ci peuvent survenir en raison de la nature dynamique de l’écosystème Shopify, qui évolue en permanence. Cela dit, nous assumons l’entière responsabilité de veiller à ce que ces erreurs soient corrigées rapidement.
Grâce à votre précieux retour, nous avons mis en place une nouvelle fonctionnalité qui réinitialise automatiquement les scores de vitesse en cas de problème, éliminant ainsi le besoin de rescan manuel. Cette mise à jour est conçue pour offrir une expérience plus fluide et plus simple à tous les marchands.
Votre expérience nous a permis de tirer une leçon importante, et nous nous engageons à utiliser cette opportunité pour nous améliorer en continu. Si vous rencontrez d'autres problèmes ou si vous avez des suggestions supplémentaires, notre équipe est toujours là pour vous aider.
Merci encore d’avoir porté cela à notre attention, et nous espérons pouvoir vous offrir une expérience encore meilleure à l’avenir.
Cordialement,
Esther
Responsable du succès client chez Avada
Extremamente ruim, instalamos para testar e decidimos não comprar, deixou a vitrine da loja sem imagens, extragou todo o e-commerce. Inacreditável!!!! Merecem um processo!
Unfortunately, I can't recommend it... First thing you will notice when entering the app is the amount of advertising even for subscribed users. Ads at the top of every page, additional ads on nearly all tabs plus a deals tab. I nearly uninstalled it just because of this! Dashboard gives an overview of your seo score, feature request, turn app on and off the app and of course an ad. Also estimated savings (hours/cost) which has to be the most pointless thing I have ever seen. Speed up tab, you can compress your images which shopify does natively anyways not sure why shopify users don't realise this and pay other apps to do it again. Site speed up, no idea what this does, no information is given. Instant page is pre-loading, most shopify themes will already do this, same goes for lazy loading. Minification will do very little unless you're using a poor quality theme and apps. Speed up optimisations generally slowed some pages down for us and made minimal difference to others. Also had several 'too many requests' errors under different tabs which had to be fixed by support. Meta tag templating is okay, but to be honest not the best way of doing SEO, doesn't beat creating unique content for each product. The meta tag rule templating is a slightly better way if you must go down this route. 404 redirecting to a single URL such as homepage is not a good way, Google would rather you create correct 301/2 redirects or leave it as a 404 if it's permanently unavailable. Also does not incorporate Shopify redirects like other SEO apps do. SEO checklist is poor and not specific enough to show which pages have an issue, some issues involve having to enable their optimisations and it constantly showed my sitemap is not submitted to Google which it certainly is. HTML sitemap, Don't like how this is done and it creates a sitemap for all page types. Site verifications are handy for some, but why add code to your site when you can simply add a txt file to your DNS settings. Google search console is limited and slow, seems pointless, might as well just go to the search console yourself. My biggest annoyance was SEO analysis for my products, collections and pages. I would prefer to edit them myself. But it gives no notification or scoring to show which products etc have issues. Unless you click on them one by one, edit and save. And if you have thousands of products how do you know which have been done and which haven't! Other apps do this much better where they show and score or you can mark them as completed. My advice would be to try other apps and see which one meets your needs, don't get pulled in by all these 'features' most of which you won't need and have been added for the sake of having 'more features' than other apps.
Hi,
Thank you so much for taking your time to leave us a feedback. Your insights, attention to detail, and constructive comments have been truly instrumental in guiding our efforts towards continuous improvement.
I would like to assure you that we have been diligently working on enhancing various aspects of our application based on the valuable input received. Your feedback has not only helped us identify areas for growth but has also motivated us to strive for excellence.
We genuinely believe that the recent updates and refinements we have implemented will greatly enhance your user experience, addressing the concerns you previously raised.
Once again, we sincerely appreciate your time, effort, and commitment in sharing your thoughts with us. We value your contribution and look forward to serving you better in the future.
Best regards,
Avada Support Team
The app stopped working for me so I found another option. Following the uninstall, there is code left behind. I contacted support, they did not respond to my request to remove the code. I'm on my own with no coding experience. Went to their website and found the instructions in the FAQs the instructions. Fun.
Hi Duckwells,
We're sorry to hear about your experience. We always assist with code removal upon request, but after checking our records, we couldn’t find any emails or messages from your store regarding this issue.
To ensure we resolve this for you, we have just sent you an email offering assistance in removing any remaining code. Please check your inbox and reply so we can proceed. You can also reach us directly at support@avada.io.
Looking forward to assisting you!
Best,
Avada Team
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team,
Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue.
We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention.
To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution.
If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience.
Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app.
Best regards,
Avada Support Team
Not satisfied. Main page of this seller claims 1,500 images can be optimized under free plan. However, once installed, actual limit is 100.
Hi LidRax team,
Thank you for your feedback. We're very sorry for the confusion regarding the Free plan’s image limit. At the time you left your review, we had just updated our pricing and promptly reflected this on the Shopify app listing. However, the documentation and in-app details hadn’t been updated yet, and that was our oversight.
We completely understand how this could be frustrating and truly appreciate you pointing it out. The information will be fully updated immediately across all platforms to avoid further confusion.
We also noticed that your store is still quite new. Besides image optimization, Avada SEO Suite offers several other SEO tools—such as meta tags optimization, basic structured data, and an SEO checklist—that could be especially helpful as you prepare your store for launch.
We’d love to invite you to reinstall the app and explore these features. Feel free to reach out to us anytime via live chat or email—we’re more than happy to assist you along the way!
Thank you again for your feedback—it helps us improve.
Best regards,
Esther
Avada Team
Tried out the app and decided that it is not for me. Uninstalled the app and deleted some code based on the guide provided. However, there are still remaining files and code in the theme.liquid file that I have to restore the old code before the installation to clean them up.
Hi,
Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app!
There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.
We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
Daisy