Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
15 september 2022

App doesn't work as expected. The template feature for the SEO is not working at all. I submitted a support ticket one week ago and there has been no response except the request for access.

bodyhealthessential.com
Verenigde Staten
19 dagen gebruiken de app
13 augustus 2020

I have tried installing this app twice on my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app. And even more, it actually affect my customer experience since it throws up a "google-site-verification"string onto all of my webpages, in clear view of my customers. No matter what we have tried, we cannot get rid of it. And I do not even understand why it is there in the first place since my site is verified through GTM, GA and html tag. So why this string for a totally unnecessary html file verification? And how do we get rid of this eyesore? And how do we get rid of the at least 10 snippet files still kicking around without impacting our store? Plus how do I know that there is not any redundant code embedded in other parts of my code, creating the issues that I face? NOT GOOD!
avada-gtm-body.liquid
avada-gtm-head.liquid
avada-seo-meta.liquid
avada-seo.liquid
avada-seo-other.liquid
avada-seo-redirect.liquid
avada-seo-site.liquid
avada-seo-social.liquid
avada-seo-status.liquid
avada-seo-structured.liquid

BusDeals Today
Verenigde Arabische Emiraten
19 dagen gebruiken de app
Avada heeft geantwoord 13 augustus 2020

Hello,
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!

We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do.

We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.

Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.

Best regards,
Daisy from AVADA Support Team

29 juli 2023

The following will be my honest experience with the app and my review of the features and benefits provided. I have used this app daily for the past 4 weeks. My understanding was the app would provide SEO optimization and increase the response and speed of my site loading. Throughout my 4 weeks of using this app, and learning the web development aspects as I went, I have come to realize that all of the services and benefits the app proclaims to provide, it does not. Or, if it does, it does not do so to a satisfactory enough level to warrant taking up any space within my website or even the list of apps that my website utilizes. I have found a significantly larger impact on both SEO optimization and speed increase by taking a hands-on approach and learning the intricacies of both categories myself.
Now, I understand that is a huge undertaking, that is the reason I initially installed this app. However, it has done nothing but prove to be a disappointment in comparison to the benefits advertised. Therefore, wanting to be transparent in my review, it is my review of this app and my suggestion to anyone who reads this review not to install this app as it does not provide what it promises. I hope I am able to save you some time. Furthermore, I just finished reaching out to the support team concerning the commonly utilized feature of “lazy loading” for my website. Specifically referring to images “below the fold.”I had just started this journey 4 months ago and was able to deduce what “below the fold” means when used in this reference. It was alarming to me that the support personnel was unfamiliar not only with the term but also with their features in relation to this term. He is going to have his technical support team reach out to me via email. So, in short; their app does not do what they claim and their support team is unable to provide support.

Main St Excl
Verenigde Staten
14 dagen gebruiken de app
Avada heeft geantwoord 2 augustus 2023

Hi,

We sincerely apologize for the unhappy experience you encountered while using our app. We have conducted a thorough investigation into all the issues you raised in your recent emails.

Moving forward, we have sent you a follow up email explaining what we found out in full transparency. Please check your emailbox for further update.

Best regards,
Avada Support Team

1 oktober 2021

A few days after installation and activation, my store speed started to fall under average. I followed the removal steps hoping to restore my store speed to before but to no avail :( Unfortunately, it doesn't seem to work for everyone.

Shop Weekend Cheoks
Singapore
16 dagen gebruiken de app
Avada heeft geantwoord 1 oktober 2021

Hi there,
I am Daisy from AVADA Team. I am reaching out to you today regarding the speed issue mentioned in your recent review of our SEO Suite app.

Firstly, I am deeply sorry to hear that your store speed started to fall under average after installing our app!

Secondly, since have not had a chance to communicate before. Would you be willing to give us more opportunities to help you improve the situation? We are very grateful for that!

To help us check this issue better, could you please let me know:
- Your speed score before and after SEO Suite installation?
- How do you measure the speed score?
- Have you installed any other new apps at the same time with SEO Suite?

Any details would be very helpful! We will try our best to help you revise the speed as it used to be.

I am looking forward to hearing from you soon

Thank you!
Daisy

26 september 2023

I regretfully installed the Avada SEO Shopify app with the hope of boosting my store's performance. However, my experience with this app has been nothing short of frustrating and disappointing.Before installing the Avada app, my store had a commendable speed score of 75. However, the moment I added this app to my website, I noticed a significant drop in speed, which was truly disheartening. My store's speed plummeted to 60, rendering it slower than ever before.I reached out to the Avada support team immediately, and they assured me that my issue would be resolved within 48 hours. Unfortunately, those 48 hours came and went, and my problem remained unsolved. My store's speed did not improve, and I felt like I was stuck in limbo.To make matters worse, when I contacted the support team again after the initial 48-hour period, they told me it would take an additional three days to resolve the issue. This was incredibly frustrating, as my business was suffering due to the slowdown in website performance caused by this app.Ultimately, I decided to uninstall the Avada SEO app, as it not only failed to deliver on its promises but also caused harm to my store's speed and user experience. I am genuinely surprised that this app has received high ratings, as my experience with it was far from positive.In conclusion, I strongly advise against using the Avada SEO app. It proved to be a waste of time and had a detrimental impact on my store's performance. I hope others can learn from my experience and avoid the frustrations that I had to endure.

cashymart
Verenigde Staten
2 dagen gebruiken de app
Avada heeft geantwoord 5 oktober 2023

Hi,

Thank you so much for taking time to give us a constructive feedback.

Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 75 or even beyond. We would appreciate your thoughts on our proposed solution.

We genuinely hope to hear from you soon and are eager to seize the opportunity to make a lasting positive impression. Your feedback and collaboration are invaluable to us as we work together to achieve your website's speed and performance goals.

Best regards,
Avada Support Team

20 maart 2022

after i installed and tried it. it didn't really speed up my website.. then when i uninstalled. it got so much slower than before i even installed it.. it will ruin your site... fake reviews i should say!!!!! how did you guys got 4.9????

manikafleurs.com
Italië
6 dagen gebruiken de app
Avada heeft geantwoord 20 maart 2022

Hi there,

This is Rainy from AVADA. First of all, I am sorry for the inconvenience you have encountered. I totally can relate to your frustration.
We have Speed up function and other features to boost your speed like Lazy loading, Minification, Instant Page.
In your case, I suppose that the functions are not properly implemented in your store yet.

We can surely fix it for you, improve the speed lightening.
Could you please check my email so that we can assist you better in this.

Hope to hear back from you soon.
Thank you!
Rainy

Bewerkt 2 december 2022

To be honest, at first I was skeptical about the program and thought and that it is going to be like other apps out there claiming to boost site speed. It didn't disappoint the support team was hungry for a review and did everything they could to speed up the site within hours. After the review was published, the speed crashed to 29 worse than what I started with 49. I've told them about the issue and they still didn't figure it out after 24 hours. My experience has been horrible. *Note this an updated review.

Universally Original
Spanje
5 dagen gebruiken de app
20 maart 2023

Be aware and stay away!
We installed this app and tried automatic improvement for page speed as well as some other automatic functions. The next day our SEO ranking dropped with over 2000 positions down, cathatstrophical for us and after contact with Avada they claim that this is not something that has to do with the changes the app did.
We did no other changes and our SEO score is still at this bad level even after trying to invert the changes made.

I wish we would have stayed far away from this app.

Dooroom
Zweden
4 dagen gebruiken de app
Avada heeft geantwoord 20 maart 2023

Hi,
We are sincerely sorry for the inconvenience you experience when using our service. While accidents do happen, it's our job to own them by responding quickly and doing everything in our power to help you solve the issue.

As mentioned in the feedback, the ranking dropped 1000 positions in your keywords after one day of using our app. I would love to ask for more information to investigate the issue wisely.

1/ What target keywords do you see a decrease in the ranking? What pages(s) are you referring to? We appreciate it if you let us know which tool and how you measure the ranking. The more information we have, the faster we can do to find out the root of the issue.

2/ Our app has two main benefits: optimize store speed (instantly) and ranking (long term). That said, rarely, the ranking drops badly after a night due to an application installed. Note that it takes 3-5 days for Google to index any change made on your site. There are still possible causes, and it is great to have your collaboration to find out exactly the culprit!

We are seeking your help to do a full audit to diagnose the problem and repair the process to ensure you won't have to go through anything like this again. I'm confident your next experience with our employees will be up to the high standard that you've come to expect from Avada.

We have sent you a follow up email. Please check your email box for details

Thank you
Avada Support Team

16 januari 2022

A joke. All the pictures are now super low quality using their feature to optimize the pictures for SEO

My Child Boutique
Italië
3 dagen gebruiken de app
Avada heeft geantwoord 16 januari 2022

Hi there,

I am sorry for hearing your experience. We have the "Revert function" allows you to revert the images to the original so please don't worry about that. I guess you enabled the image optimization with certain quality percentage, that's why images can be lower in quality after optimization.

I sent you a follow-up email to make sure you optimize it without changing the quality, no worries. Kindly check my email so that we can assist you better!

Regards,
Rainy

22 juli 2023

Sitemap doesn't work. they don't fix anything. they say they are sending to support to fix and don't do anything. Its been four days. a complete waste of time and insult. Horrible !!!!!!!! Insulting to not even email an update.

Limoges Box Boutique
Verenigde Staten
2 dagen gebruiken de app
Avada heeft geantwoord 23 juli 2023

Hello

We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code.

Many thanks for your collaboration and we hope to sort it out for you soon

Best regards,
Avada Support Team