Avada SEO Speed Image Optimize

Hello,

I am Daisy from AVADA Team. I am writing this email to follow up on your experience with our SEO Suite app.

We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code.

Many thanks for your collaboration and we hope to sort it out for you soon

Best regards,
Daisy

Hi,

Thank you for your review. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better.

Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 65 or even beyond. We would appreciate your thoughts on our proposed solution.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Avada Support Team

Hi,

First of all, we are sorry for any inconvenience that you have while using our app.

We notice that you installed the app 30 minutes ago and shortly left with your feedback. It seems like none of the features has been activated . It is a pity that we have not had a chance to support you before you uninstall the app.

I sent you a follow-up email, kindly check it and we can assist you better!

Thank you so much
Avada Support Team

Hi there,

Thank you so much for taking your time to leave us a review. We really appreciate your feedback.

We notice that you have installed our app and quickly left with a negative experience after 8 minutes. In the review you mentioned that "the app is not working for free". We understand that our app may not be suitable for everyone. However, I wanted to clarify that our app does offer a free version with a number of features that can be particularly useful for young and starter businesses. As you can see from our listing, we provide image optimization for up to 50 products per month, unlimited Alt optimization, a free SEO checklist, and an HTML sitemap.

Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to better understand your specific needs and which features you are interested in using. This will allow us to provide you with tailored advice and assistance that can address any concerns you may have.

Thank you for taking the time to read this email, and we look forward to hearing from you soon. Should you have any questions or require any further information, please don't hesitate to reach out.

Best regards,
Avada Support Team

Hi,

This is Daisy from AVADA Team. Thank you for your feedback on our app!

We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

1/ The app has broken your sitemap => Is that HMTL or XML sitemap?
Would you mind giving us a chance to communicate and take actions to investigate the issue and make sure things are back to its original version?

2/ After uninstalling the app, the code added by the app remain in the web

=> Already aware of this matter, we have added a function to auto remove code before uninstallation. Please click on this button to remove code before you uninstall the app
https://prnt.sc/CgHYCvXM6SJm

In case the code still remains, our support team is always available 24/7 to assist you on livechat

As we have not contacted before, I really hope that you can get back to us so that we can work together and solve all issues. Thank you so much for your cooperation!

Best regards,
Daisy

Hi,
Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app!

Before you uninstall the app, you can definitely remove all our app assets from your shop automatically here:
https://prnt.sc/1sfRxkFlfpYy

You can also manually remove app assets by following our instruction:
https://help.avada.app/seo/what-do-i-need-to-do-after-uninstalling-seo-app/

There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. Like other SEO apps, after being uninstalled, the code still remains on your website because of some features like meta tags or structured data which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Avada Support Team

Dear Aziz,

I'm sorry that the app doesn't deliver to your satisfaction.

I would greatly appreciate any specific feedback you can provide on what aspects of the app did not meet your expectations or areas where you believe improvements could be made. Your insights are invaluable to us as we strive to enhance our services.

Additionally, we have applied a credit of $990.00 to cover the app charge on your pending invoice, as you can see in your account. Could you please confirm if you have received the app credit successfully?

Thank you for your cooperation, and we look forward to hearing from you soon.

Best regards,
Esther - Customer Success Lead