Avada AI SEO Image Optimizer
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Recensioner (4 187)
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Using this application for more than a year.
Until now everything worked perfect but on the beginning of 2024 the application started doing too many troubles.
For the last 4 months I have spent too many times and money because of the application bugs, and it made me tired and feel fucked up.
The last update of the application is the worst I ever saw. Nothing works and even while I tried to make customized changes and upgrade to the entrepreneurship plan for almost 100$ monthly - too many functions are not working, and application is not performing at all.
Must mention that except for the money i lost for the subscription, except for the time I lost for trying to fix those bugs with the support - the application broken our site at all. The whole theme lost.
Not happy with recent support for 1-2 weeks. Team trying to buy more time and juggling around. Hope to get resolution.
App is not that easy to use. Support is very slow and almost sometimes never responding. it has been 2 weeks now where I cannot use the app or login to make any edits or changes. I emailed and contacted them several times and go no response. I have been wasting money now on this app for so long. I would not recommend it.
Hi,
We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.
I have sent an email to your mailbox. Please help me check our message and solution to make the best use of it
Many thanks for your collaboration and we hope to sort it out for you soon
Best regards,
Avada Support Team
Does not work. Slowed down the site. So many issues. They also charged me for the annual plan after I selected monthly and will not reverse the charge. Support is awful.
Please accept our sincerest apologies for any inconvenience or frustration caused.
Concerning the billing issue you previously mentioned, we took immediate action to support you and offer you options to rectify the situation as soon as the concern was raised. We already applied an app credit to cover the charges for both the annual and monthly plans.
Additionally, I would like to address the concern you mentioned about our app slowing down your site. I couldn't find any previous mention of this issue in our chat history. Please re-install the app so we can look into this.
At Avada, we always prioritize our customers, and we would love the opportunity to assist you further. Please let us know how we can make this right.
We hope to turn your experience around and look forward to hearing from you soon.
Best regards,
Esther
This app has proven to be the most detrimental to my business. It has caused significant damage to my store images and website speed, necessitating the complete re-creation of my store from scratch.
Dear Ahmed,
We’re truly sorry to hear about your experience with our app and the difficulties it caused for your store. We understand the effort you’ve put into building your website, and it’s never our intention to create any inconvenience. We genuinely regret not having the chance to assist you before you decided to uninstall.
If we had the opportunity to assist you before you uninstalled the app, we would have definitely helped resolve the issue promptly. From our side, any changes made by the app are fully reversible, so rebuilding your store from scratch would not have been necessary.
If the issues occur after enabling our features, we’d love to investigate further and help you restore your store’s performance.
Your business is important to us, and we’re committed to making things right. If you’re open to it, please reply to my email, and we’ll do everything we can to assist you.
Best regards,
Esther
Customer Success Lead
Bad support. Basically has an inbetween person before you get to anyone technical.
If your support isn't the most basic question that can be found in the docs, it extremely frustrating.
Dear Two Wombats store owner,
We apologize for the frustration you've experienced with our support process. We understand the importance of efficient and effective assistance, especially when dealing with technical inquiries. Your feedback is invaluable, and we're committed to improving our support system to better serve you.
We've sent a follow-up email to your account email to address any concerns you may have.
Look forward to hearing from you!
This app is a waste of money. It doesn't work as described, it duplicated photos of products, and my website is not faster and optimised. I asked for help many many times, no solutions, no answer at all! Be aware!
I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.
Hello,
I am Daisy from AVADA Team.
We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.
Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!
Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?
I would love to ask for your permission to clear our your problem as follow:
There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)
There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.
We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
Daisy
I installed and some images disappear from my landing page which is understandable, but i kept looking and some settings were changed. the price for my products disappeared from the store and when I asked them about it they told me they couldn't fixed that it was due to the program to be honest my store just got slower. I also try the free trial but since I did not like the app I uninstalled and still haven't gotten any emails from my cancel subscription. Wish me luck
Dear Botánica Orisha store owner,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Avada SEO Speed Image Optimize and understand your frustrations.
We've investigated thoroughly. Our findings indicate that our app's code was completely removed from your theme, making it unlikely that these issues originated from the app. Nonetheless, we are committed to resolving these issues and ensuring your satisfaction. I've sent you an email. Please reply to my email for further assistance.
Additionally, I can confirm that your subscription was canceled at the time you uninstalled this app.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Esther - Customer Success Lead
Don’t even think about it , they ruin up my website