Avada AI SEO Image Optimizer

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have encountered while using our application.

We’d like to clarify that while our app is not intended to be a complete, all-in-one SEO tool, it is carefully designed to cover the most essential aspects that the majority of Shopify merchants need — including improving site speed, and providing a practical SEO checklist. Our goal is to deliver focused and effective features without overwhelming users with unnecessary complexity.

Regarding the Google Structured Data (GSD) fields you mentioned — we acknowledge that some optional fields are currently not included. However, these fields are not required for valid structured data and do not negatively impact your store’s SEO performance. That said, we understand that some users may have more advanced needs, and we’re happy to share that our team is actively working to expand these options in a future update.

Thank you once again for your feedback — it helps us continue to improve and serve our users better.

Kind regards,
Avada Support Team

Dear Tony,

We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you.

We want you to know that we're here to assist you.

We are investigating your site and working our best to find out the best solution to get the issue resolved and earn back your trust in our service.

We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!

Hi there,
This is Daisy from AVADA Team. I am so sorry for the delay as it takes a bit of time to apply the fixing.

I've checked your SEO analysis with the warning reported. We can totally fix the issue for you. I also shoot you a follow email, kindly check it so that we can assist you better and at highest priority.

Thank you
Daisy

Hello,
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!

We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do.

We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.

Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.

Best regards,
Daisy from AVADA Support Team

Hi,

Firstly, we would like to take responsibility for the experience you had with our app.

First and foremost, I would like to extend my sincere apologies for any inconvenience you encountered while using our app. We noticed that you installed our app but quickly had a negative experience. Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to assist you in optimizing your website's speed and gain a better understanding of your specific requirements.

We have sent you a follow up email with details. Could you please check your emailbox and get back to us whenever you are available?

Your business with Avada is greatly appreciated. We are always there for you to assist you anytime you need us.

We are looking forward to hearing from you soon

Best regards,
Avada Support Team

Thank you for sharing your experience, and we’re truly sorry for any confusion or disruption you may have encountered. We'd like to clarify a few important points for transparency, especially for other merchants who may be concerned.

1. Regarding the theme installation
Our app does not install any new theme from the Shopify Theme Store. The theme named “Avada Assets – DO NOT REMOVE” is automatically created solely to store your original images, so you can revert to them at any time after using the image optimization feature.

This theme is never published or activated on your store. It has no impact on your storefront or live theme, and it can be safely left in your theme list without concern.

You can find more details in our help center: https://docs.avada.io/seo-suite-help-center/faqs#what-is-avada-assets-do-not-remove

2. Regarding code changes
According to our internal logs, your store only installed the app and performed an SEO checklist rescan — no other features were used.

Additionally, since your account was on the Free plan, the majority of advanced features that could make impactful changes to your theme were not accessible at all.

Our development team also confirmed that the app does not alter custom code or README files. The only action taken upon install is the addition of a lightweight include snippet, which does not interfere with your theme’s structure or custom logic.

We genuinely believe this may have been a misunderstanding or an unrelated issue that happened to coincide with the app installation. That said, we take all feedback seriously and are more than happy to investigate further if you can provide any documentation or specifics about what changed.

3. Note on theme compatibility
Our app is compatible with customized themes, not just stock themes or new stores. Many of our users run highly customized Shopify sites with a wide variety of themes, and the app works well for them. If there’s ever any difficulty during setup or integration, our technical support team is always available to assist.

If you’re open to it, we’d love the opportunity to support you directly and ensure everything is working as expected. Our team is always here to help.

Hi there,

This is Rainy from AVADA. First of all, I am sorry for the inconvenience you have encountered. I totally can relate to your frustration.
We have Speed up function and other features to boost your speed like Lazy loading, Minification, Instant Page.
In your case, I suppose that the functions are not properly implemented in your store yet.

We can surely fix it for you, improve the speed lightening.
Could you please check my email so that we can assist you better in this.

Hope to hear back from you soon.
Thank you!
Rainy

Dear Cloud Cat Store Owner,

We wanted to follow up on your recent experience with Avada SEO Suite. We're sorry to hear that you were not able to achieve the setup you were aiming for, and we apologize for any frustration this may have caused.

We noticed that you were trying to use the page title as the title tag and the meta title (SEO title) as the H1 to differentiate them on your product page. we understand that this is an important aspect of your SEO strategy, and we're sorry we couldn't assist you effectively in achieving this.

We strive to provide the best support and solutions for our users, and it's clear we fell short in your case. If you have any further details or specific requirements, we would love another opportunity to assist you. Our goal is to help you get the most out of our app, and we are committed to resolving any issues you may have faced.

Thank you for giving Avada SEO Suite a try, and we hope to have the chance to make things right.

Best regards,
Avada Support Team

Hi,

This is Daisy, your account manager at AVADA. I am writing this email to follow up on your 1 star- experience with our SEO Suite app.

First of all, I am so sorry to hear that you can not use our app any more because of the crash. We never want this to happen to you and will do everything we can to bring everything back to its original version.

There is an function to auto remove code before uninstallation. Please click on this button to remove all app code before you uninstall the app (https://prnt.sc/CgHYCvXM6SJm)

We are working hard to reproduce the issue and really need your cooperation to figure out what was wrong.

At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update.

Thank you
Daisy