Avada SEO Speed Image Optimize
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On app install page showing free to install, after install everything is paid only alt text free
Dear Raza Gems LLc store owner,
Thank you for sharing your feedback about the Avada SEO Suite app, and we apologize for any confusion or frustration you've experienced. We genuinely appreciate users like you who take the time to provide valuable insights.
I want to assure you that we take your concerns seriously and are committed to addressing them promptly. To better assist you, could you please provide more specific details about the discrepancies you encountered after installing the app? Understanding your experience in more detail will help us investigate and resolve the issues effectively.
Additionally, our team is here to help guide you through any questions you may have about the app's features, pricing, or functionality. Please don't hesitate to reach out with more information or any further queries, and we'll do our best to assist you.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Best regards,
Avada Support Team
Gosh !This software company is going to really drive me to pieces.
The attitude of the customer service staff is very good. The efficiency of the engineers and background staff cannot be said to be very poor. They can only be said to be not working.
I have been repeatedly delayed for a month. Should I continue to spend unnecessary money?
You are exaggerating.
Hi,
We sincerely apologize for any inconvenience you've experienced. We understand your frustration and have already reached out via email to address your concerns. Your feedback is invaluable, and we are committed to resolving this matter promptly. Thank you for your patience.
Best regards,
Avada Support Team
I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first.
Based on my experience, I can't recommend Avada products. The service was lacking, to say the least.
ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.
Hi,
Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now.
This experience has been a valuable lesson for us and we are committed to continuous improvement.
Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time
Please check your email box for further update
Best regards,
Avada Support Team
Absolutely TERRIBLE!! DO NOT USE - You have been warned!
Lets start, once I'd done all the "basic steps" they tell you to they managed to slow my store down! (Opposite of speed it up!) They have lots of advertising and talk themselves up plenty by putting reviews everywhere. (I'm caused to wonder why they got those!) None of the features actually helped my site. I dropped from a 47 score to a 17 score while using these guys.
Someone else mentioned the requests to the site made and I've come across the same issue, they are sending so many requests that it slows everything down.
My advice - If you know what to do, do it yourself, otherwise use a different app!
Hi,
Thank you for taking the time to share your feedback. We appreciate your honesty, and we're sorry to hear about your experience. At Avada, we strive to provide excellent service, and it's clear we fell short in this instance. We would like to apologize for any inconvenience or frustration you may have experienced.
After the thorough investigation from the development team, we have addressed your concern and found out the cause as well as solution for the speed issue. We have sent you an email with detail. Please check your mailbox for further update.
Thank you for your collaboration! We look forward to hearing from you soon
Best regards,
Avada Team
The following will be my honest experience with the app and my review of the features and benefits provided. I have used this app daily for the past 4 weeks. My understanding was the app would provide SEO optimization and increase the response and speed of my site loading. Throughout my 4 weeks of using this app, and learning the web development aspects as I went, I have come to realize that all of the services and benefits the app proclaims to provide, it does not. Or, if it does, it does not do so to a satisfactory enough level to warrant taking up any space within my website or even the list of apps that my website utilizes. I have found a significantly larger impact on both SEO optimization and speed increase by taking a hands-on approach and learning the intricacies of both categories myself.
Now, I understand that is a huge undertaking, that is the reason I initially installed this app. However, it has done nothing but prove to be a disappointment in comparison to the benefits advertised. Therefore, wanting to be transparent in my review, it is my review of this app and my suggestion to anyone who reads this review not to install this app as it does not provide what it promises. I hope I am able to save you some time. Furthermore, I just finished reaching out to the support team concerning the commonly utilized feature of “lazy loading” for my website. Specifically referring to images “below the fold.”I had just started this journey 4 months ago and was able to deduce what “below the fold” means when used in this reference. It was alarming to me that the support personnel was unfamiliar not only with the term but also with their features in relation to this term. He is going to have his technical support team reach out to me via email. So, in short; their app does not do what they claim and their support team is unable to provide support.
Hi,
We sincerely apologize for the unhappy experience you encountered while using our app. We have conducted a thorough investigation into all the issues you raised in your recent emails.
Moving forward, we have sent you a follow up email explaining what we found out in full transparency. Please check your emailbox for further update.
Best regards,
Avada Support Team
This app is a waste of money. It doesn't work as described, it duplicated photos of products, and my website is not faster and optimised. I asked for help many many times, no solutions, no answer at all! Be aware!
( Free SEO and speed optimization included )
Although it is written in their free service, there is no such feature. I tried it and my site speed dropped from 45 to 38.
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team,
Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue.
We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention.
To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution.
If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience.
Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app.
Best regards,
Avada Support Team
Not at all helpful. Decreased the speed score & even the basic things are under pro plan which is not at all good for starting stores
Hi,
Firstly, we would like to take responsibility for the experience you had with our app.
First and foremost, I would like to extend my sincere apologies for any inconvenience you encountered while using our app. We noticed that you installed our app but quickly had a negative experience. Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to assist you in optimizing your website's speed and gain a better understanding of your specific requirements.
We have sent you a follow up email with details. Could you please check your emailbox and get back to us whenever you are available?
Your business with Avada is greatly appreciated. We are always there for you to assist you anytime you need us.
We are looking forward to hearing from you soon
Best regards,
Avada Support Team
I regretfully installed the Avada SEO Shopify app with the hope of boosting my store's performance. However, my experience with this app has been nothing short of frustrating and disappointing.Before installing the Avada app, my store had a commendable speed score of 75. However, the moment I added this app to my website, I noticed a significant drop in speed, which was truly disheartening. My store's speed plummeted to 60, rendering it slower than ever before.I reached out to the Avada support team immediately, and they assured me that my issue would be resolved within 48 hours. Unfortunately, those 48 hours came and went, and my problem remained unsolved. My store's speed did not improve, and I felt like I was stuck in limbo.To make matters worse, when I contacted the support team again after the initial 48-hour period, they told me it would take an additional three days to resolve the issue. This was incredibly frustrating, as my business was suffering due to the slowdown in website performance caused by this app.Ultimately, I decided to uninstall the Avada SEO app, as it not only failed to deliver on its promises but also caused harm to my store's speed and user experience. I am genuinely surprised that this app has received high ratings, as my experience with it was far from positive.In conclusion, I strongly advise against using the Avada SEO app. It proved to be a waste of time and had a detrimental impact on my store's performance. I hope others can learn from my experience and avoid the frustrations that I had to endure.
Hi,
Thank you so much for taking time to give us a constructive feedback.
Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 75 or even beyond. We would appreciate your thoughts on our proposed solution.
We genuinely hope to hear from you soon and are eager to seize the opportunity to make a lasting positive impression. Your feedback and collaboration are invaluable to us as we work together to achieve your website's speed and performance goals.
Best regards,
Avada Support Team