Avada SEO Speed Image Optimize
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Nice application. They have a great tech support and customer service team, the people who interfaced with me were tiana and tony. They solved my problem very quickly, I give a 5 star recommendation!
I was frustrated and don't know what to do Also asked them to sign me off ,But they have been professional and guided me 1 by 1 to fix the problems and they did great work for me ,Now I'm happy and i know I'm in safe hands,
Emily was very responsive,helpful and quick ,she is a credit to this business .and thanks for the whole team who assisted me and my site.they are recommended ..:)
Esther in support was awesome to help me fix a set up issue... highly reccommend this app
I installed and some images disappear from my landing page which is understandable, but i kept looking and some settings were changed. the price for my products disappeared from the store and when I asked them about it they told me they couldn't fixed that it was due to the program to be honest my store just got slower. I also try the free trial but since I did not like the app I uninstalled and still haven't gotten any emails from my cancel subscription. Wish me luck
Dear Botánica Orisha store owner,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with Avada SEO Speed Image Optimize and understand your frustrations.
We've investigated thoroughly. Our findings indicate that our app's code was completely removed from your theme, making it unlikely that these issues originated from the app. Nonetheless, we are committed to resolving these issues and ensuring your satisfaction. I've sent you an email. Please reply to my email for further assistance.
Additionally, I can confirm that your subscription was canceled at the time you uninstalled this app.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Esther - Customer Success Lead
Awesome app and best support from Lydia and Tony
Very good SEO experience, customer service will teach you everything about SEO
If you want to protect your account information, do not use this application, they cannot solve a problem for 3 days, the chat mixes 3-4 companies together and shows the data to other customers, there is no such thing as privacy.
Hello Old Bond Art Store Owner,
We want to extend my sincerest apologies for the challenges you've encountered with our application. We are genuinely concerned about the breach of privacy and the confusion surrounding your chat data.
It's worth noting that this matter involves a third-party chat platform integrated into our system, and we were diligently coordinating with them to address the situation. We’re glad to inform you that this issue has been resolved completely.
Please know that safeguarding customer privacy is of paramount importance to us, and this situation is completely unexpected and unacceptable. We adhere strictly to Shopify’s principles, where data privacy holds a foundational position.
Should you consider revisiting our app, we are happy to assist you in every step of the way.
Best regards,
Esther from Avada
Very easy and quick tool to use... and when I needed help, Tiana was very helpful and gave all the support I needed. I recommend !
The app is easy to use, and the support is fast responsable and professional
Brilliant app - sped up the site dramatically. Like the SEO auditing tools - Hana and William - Were an awesome help with setting up and helping me through a minor issue I encountered.
Thanks again - Would recommended.