Avada SEO Image Optimizer
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (3,902)
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Honestly I am under utilising the app, its really amazing and takes a lot of the work out of SEO.There is a lot in here that is so life changing and useful, especially if you have a lot of products and collections. Also, the live chat and support staff are amazing. Lydia was so helpful and knowledgeable. ...
Thank you for your kind review! We're so glad to hear that Lydia and the support team could help you get the most out of the app. Don't hesitate to reach out if you need more assistance!
Even though I am a novice to the SEO world, when I ran across an issue with how my website was loading, I reached out to support. Anivia and Kevin understood what I was asking about and they helped me rectify the situation. I'm very grateful to them. This app is very involved, but I feel confident in time my knowledge will increase using this app of how SEO should run on my website. Thank you Avada.
Thank you for your lovely feedback! We're glad Anivia and Kevin could assist you and make you feel more confident with SEO. We're here to support you on your SEO journey!
this is a great program. in fact i was connected to a live chat where they personally assisted me in using all the full features of their suite. great program
Audrey was exdcellent! My site was performing poor until she assisted me in walking through all of the problem areas and improving them. I would highly reccomend this app and Audrey to anyone with a Shopify account.
Thank you for your fantastic review! We're so glad Audrey could assist you in improving your site. We appreciate your recommendation and are here to help whenever you need it!
Really great app, easy to use and quite helpful in terms of understanding SEO. Support has also been fantastic, taking over issues that I can't quite understand and working on them straight away. Big shout out to Penelope for all your effort fixing my shop's loading speed. Very much appreciated!
We appreciate your feedback! It’s great to hear Penelope could help improve your site’s loading speed. We're always here to assist!
I really don't understand. I have already given them the source code of the website theme, but they keep asking to enter my store backend. I don't understand what they are trying to do. The after-sales customer service basically doesn't understand technology, and keeps asking me to wait. The problem was not solved until she got off work, and then she replied that she had already gone off work and she couldn't solve the problem. I really don't understand why I was treated like this after becoming a member. I'm really angry.
Hi Emily,
I’m truly sorry for the disappointing experience you had with our service. Your feedback is invaluable, and I’d like to address your concerns to ensure we can make things right moving forward.
Regarding the request for backend access, I understand how this may have seemed unnecessary given that you had already provided the theme source code. To clarify, every theme is unique, and we often need to test our solutions directly on your store’s setup to ensure seamless compatibility without causing any unintended issues. We acknowledge that this wasn’t communicated clearly, and we’ll improve how we explain such requests in the future. I also appreciate your cooperation in sharing the source code with us and recognize that the agent you worked with could have handled this more flexibly. She should have collaborated with our technical support team to explore alternative solutions instead of insisting on backend access.
Melody, the agent who assisted you, is new to our team and has taken full responsibility for not fully addressing your concerns. We’re actively enhancing her training to ensure she can provide the level of support you expect and deserve.
I also want to apologize for the delay caused during the shift transition. While it’s true that shift handovers can sometimes result in slight disruptions, we have clear procedures in place to assign pending issues to the next available agent. This ensures that all customer concerns are continuously handled without interruption. Unfortunately, Melody did not clarify this process, which likely added to your frustration, and for that, I’m deeply sorry.
Lastly, I regret that the service you received did not meet your expectations, especially as a valued paid customer. I understand that paying for a service comes with higher expectations, and I’m sorry we fell short in this instance.
Thank you for your patience and for bringing these issues to our attention. I'd love to work with you regarding your pending request. Please reply to my email. I’ll personally ensure your concerns are resolved promptly.
Best regards,
Esther
Customer Success Lead
Great support for this app. They solve my requests right away. Support is knowledgeable about SEO and very nice. If you need to properly optimize SEO on your website, you can rely on this application.
Thank you so much for your feedback! We're happy to hear that our team could provide the SEO support you needed. Don't hesitate to reach out if you need further assistance!
Support is the most important part of any product and this company has great support. I worked with Mia then Ricky and they both rocked.
We’re thrilled that Mia and Ricky could deliver the support you needed! Your satisfaction means the world to us. Let us know if you ever need further assistance.
Below is my honest review after using app for 3-4 months
Pros -
1. Very good customer support
2. This app help to fix on page SEO issues
3. Easy to use
4. It does great job in reducing image file size and also does instant indexing
5. Some times their customer support report the SEO issues to users proactively and take action to get the issues fixed.
Cons-
1. You keep encountering many errors in the application even on the basic feature of the SEO app, however they resolve once you report.
2. They don't have mechanism for fixing priority issues off business hours though they have users from around the globe
3. While they call it as SEO suite they only support for on page and technical SEO no support for off page or local SEO which is important for your page to rank top in SERP
I am reducing the two stars as i am loosing my time due to issues on the app due to lack of quality check while releasing new versions.
Dear Freakysera team,
Thank you for sharing your concerns. We apologize for any frustration you may have experienced. Your feedback is valuable to us as we continuously strive to improve our services.
While we strive to thoroughly test all new features, occasionally updates from platforms like Shopify can create unforeseen issues. Please be assured that we take your feedback very seriously and will use it to improve our processes.
I also want to apologize for the delayed responses you've encountered. This is certainly not the level of service we aim to provide, and we are taking steps to work with our internal team and ensure more timely support in the future.
Regarding the concern about custom meta data, please note that this feature is primarily intended for users who utilize the meta tags setting in the search appearance. This feature should only be enabled if you use the Avada's meta tags setting to apply mass meta tags across various pages while still having custom meta tags for specific pages. Since you are not currently using Avada's Meta tags feature, enabling custom meta data for each product or collection is not necessary.
I have sent you an email with more detailed information. Please reply to my email so that we can provide you with more personalized support. We look forward to resolving the remaining issues to your satisfaction.
Best regards,
Esther
They solve everything for you without you having to pay tons of money for seo optimization.
their customer representatives are very friendly and take care of all the problems for you :)
thank you hana for working more than 2 hours for me :)
Thank you for your wonderful feedback! We're happy to hear that Hana could assist you and that our team helped solve your SEO needs without extra costs. We're here whenever you need us!